Operations Supervisor, Calgary North Animal Hospital

Pet Services of Washington, P.S.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Generous compensation

Employer match 5% RRSP

Wellness days and vacation

Employee assistance program

Career development opportunities

Referral bonuses

Wellness apps and telemedicine

Pet care discounts

Job summary

Calgary North Animal Hospital, part of VCA Canada, is seeking an Operations Supervisor to lead daily hospital operations and ensure exceptional client service and high-quality medical care. You will report to the Hospital Manager and work with the Leadership team to optimize workflows and deadlines.

The role requires strong organizational and administrative skills, with at least two years in a fast-paced client service environment; medical office experience is a plus.

Qualifications

• 2 years minimum experience in a fast-paced client service environment.
• Medical office experience (animal or human) would be an asset.

Responsibilities

• Accounting: follow up and monitor invoice payments; discuss payment terms with clients (accounts receivable).
• Training: new hire training and client service training; administrative process training for Associates.
• Leadership: develop trust and team connectivity with coaching and role modelling; foster teamwork and open communication.
• Interpersonal: engage with colleagues, clients, and community to uphold best practices in client care and operations.

Skills

Leadership

Organizational skills

Administrative skills

Client service

Job description

Operations Supervisor

Location: Calgary, AB

Calgary North Animal Hospital has an exciting opportunity for an enthusiastic and experienced Operations Supervisor to join our hospital team.

Reporting to the Hospital Manager, the successful candidate will be working alongside the Leadership team to manage the daily operations of the hospital. You will be passionate about providing leadership to our team to ensure they are able to deliver superior client service and quality medical care.

The role will require strong organizational and administrative skills to meet hospital deadlines and related goals.

2 years of minimum experience working in a fast-paced client service environment. Medical office (human or companion animal) experience would be an asset.

Responsibilities

• Accounting: following up and monitoring payment of invoices, contacting clients to discuss payment terms/options (accounts receivable).
• Training: new hire training, client service training, administrative process training and additional training as required for Associates.
• Leadership skills: acts in ways to develop trust and team connectivity with active coaching, and behaviour modelling; creates a culture of teamwork, development, communication, respect and open-mindedness.
• Exceptional interpersonal skills in working with your colleagues, pet parents and community: create/support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience.

What VCA Canada Offers

A caring culture of Wellness and Appreciation !

• Generous compensation
• Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!
• Wellness days, sick days, and vacation time
• Employee assistance program
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.