Operations Supervisor, Calgary North Animal Hospital

MARS Veterinary; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

VCA Canada in Calgary, AB seeks an proactive Operations Supervisor to lead daily hospital operations and support the leadership team. You will focus on delivering exceptional client service and high-quality patient care while coordinating administrative processes and training initiatives.

The role requires at least 2 years in a fast-paced client service environment, with experience in medical office settings and accounts receivable tasks.

Qualifications

• 2 years of minimum experience working in a fast-paced client service environment.
• Medical office (human or companion animal) experience would be an asset.
• Accounting: following up and monitoring payment of invoices, contacting clients to discuss payment terms/options (accounts receivable).
• Training: new hire training, client service training, administrative process training and additional training as required for Associates.
• Leadership skills: acts in ways to develop trust and team connectivity with active coaching, and behaviour modelling; creates a culture of teamwork, development, communication, respect and open-mindedness.
• Exceptional interpersonal skills in working with your colleagues, pet parents and community: create/support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience.

Skills

Client service

Leadership

Interpersonal skills

Training

Accounts receivable

Administrative skills

Job description

Operations Supervisor

Location: Calgary, AB

Calgary North Animal Hospital has an exciting opportunity for an enthusiastic and experienced Operations Supervisor to join our hospital team. Reporting to the Hospital Manager, the successful candidate will be working alongside the Leadership team to manage the daily operations of the hospital. You will be passionate about providing leadership to our team to ensure they are able to deliver superior client service and quality medical care. The role will require strong organizational and administrative skills to meet hospital deadlines and related goals.

• 2 years of minimum experience working in a fast-paced client service environment.
• Medical office (human or companion animal) experience would be an asset.
• Accounting: following up and monitoring payment of invoices, contacting clients to discuss payment terms/options (accounts receivable).
• Training: new hire training, client service training, administrative process training and additional training as required for Associates.
• Leadership skills: acts in ways to develop trust and team connectivity with active coaching, and behaviour modelling; creates a culture of teamwork, development, communication, respect and open-mindedness.
• Exceptional interpersonal skills in working with your colleagues, pet parents and community: create/support best practices in client engagements, internal communication, and client care procedures; displays sound judgement in proactively addressing issues for the best possible client and patient experience.

What VCA Canada Offers

• Generous compensation
• Employer match (5%)
• group RRSP plan - Planning for your future just got easier with VCA Canada!
• Wellness days, sick days, and vacation time
• Employee assistance program
• Exceptional career development: there is room to grow here!
• Referral Bonus
• Rewards
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.