Operations Supervisor

Bedard Resources; Trois-Rivières; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a vibrant and dynamic environment where every day is filled with excitement and unique interactions. As a leader in gaming operations, you will ensure the smooth running of gaming tables, providing exceptional customer service and maintaining game integrity. Your role involves engaging with players, managing dealer interactions, and creating a welcoming atmosphere. With opportunities for training and growth, this position offers a chance to thrive in a fast-paced setting where your skills will shine. If you're ready to embrace a career filled with adventure and memorable experiences, this is the perfect opportunity for you.

Benefits

Training Opportunities

Uniform Provided

Employee Discounts

Qualifications

• Minimum age of 18 and a high school diploma required.
• Experience in team management and enforcing rules is essential.

Responsibilities

• Oversee gaming table operations and support poker dealers.
• Monitor players and ensure compliance with game integrity.

Skills

Team Management

Communication Skills

Customer Service

Observational Skills

Analytical Thinking

Education

High School Diploma

Job description

With your extensive expertise in management and your ability to maintain control, no matter the circumstances, you will embody leadership that inspires and reassures. Your role? Oversee the operations of the gaming tables, support poker dealers in their daily challenges, and skillfully engage with even the most demanding clients to turn every interaction into a loyalty-building opportunity. No bluffing: you're here to ensure everything runs with integrity, fluidity, and elegance, leaving players with the feeling that their experience is always a perfect hand.

Tasks

• Safety First:
• Carefully monitor players and dealers to detect any suspicious or irregular behavior.
• Maintain game protection by watching for anomalies reported by dealers regarding cards or bets.
• Verify transactions and ensure compliance with standards and procedures to preserve game integrity.
• Assess and track performance by recording players' game history to analyze trends and ensure optimal management of card and chip inventories.
• Oversee the opening and closing of gaming tables, ensuring compliance with procedures and equipment security.
• Manage card and chip inventory and adjust table limits according to provided guidelines to ensure smooth operations and prevent stock shortages.
• Clear and Smooth Communication:
• Provide clear instructions and intervene effectively with dealers and players.
• Handle delicate situations with tact and professionalism to maintain a harmonious environment.
• Ability to simplify complex information quickly and efficiently without wasting time.
• Exceptional Customer Service:
• Adopt a welcoming and professional attitude to provide a memorable experience for players.
• Spot signs of players in distress or those spending too much time at the tables without eating and ensure responsible consumption.
• Build and maintain strong relationships with clients, reinforcing their loyalty.
• Carry out any other related tasks necessary for the smooth operation of the gaming tables.

Advantages

• A job like no other: forget about boring routines! Here, every day is an adventure filled with laughter and memorable encounters.
• Training opportunities: access to workshops and training to enhance your skills and knowledge, helping you advance in your career.
• Uniform provided: in addition to working in a festive atmosphere, you'll receive a competitive salary and a uniform to shine bright.
• Employee discounts: enjoy discounts at the casino's restaurant.

Job requirements

• At least 18 years old and have a high school diploma.
• Experience in team management and rule enforcement to ensure smooth operations.
• Communication skills that rival even the most experienced dealers.
• Providing exceptional customer service is second nature to you!

Desired profile

• Acute observational skills, able to notice even the smallest details while remaining discreet.
• Resilience under pressure, with a natural ability to stay calm and make informed decisions in high-stakes environments.
• Analytical and quick-thinking, capable of assessing complex situations with precision and efficiency.