Operations Supervisor

Access | Information Management; Ottawa; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Retirement savings plan with company 5

Uniforms and safety equipment

Training and development opportunities

Job summary

Access is seeking an Operations Supervisor to manage the Records Center and Transportation Specialists, driving secure document handling and top-tier customer service.

You will lead KPIs, safety programs, fleet maintenance, and inventory reporting while identifying cost efficiencies and mentoring staff. A college diploma or university degree in operations management or business administration is preferred.

Qualifications

• College diploma or university degree in Operations Management or Business Administration preferred.
• Experience in warehouse/operations, including hiring, training and performance management.

Responsibilities

• Evaluate, plan and supervise operations to achieve required outcomes.
• Manage team performance using KPIs and strong organizational skills.
• Monitor cost-saving opportunities and drive efficiencies.
• Oversee Health & Safety programs, compliance, and continuous improvement.
• Oversee facility maintenance and fleet vehicle compliance and operation.
• Handle inventory, reporting, and destruction processes; approve rentals.
• Address customer requirements and ensure service excellence.
• Lead training, compliance, and safety policy implementation.

Skills

Organizational skills

Planning skills

KPIs

Performance metrics

Health and safety regulations

Leadership

Communication

Education

Operations Management

Business Administration

Job description

We Are Access

Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America. Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services. Visit https://www.accesscorp.com/ for more details.

We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

The Impact You Could Make

Are you a natural leader with a hands-on approach? Maintaining an inventory and interacting with customers are responsibilities in which you excel? Can you imagine doing so while contributing to the growth of our company? If you answered yes to all these questions, Access has a great opportunity for you!

Operations Supervisor

As our Access Operations Supervisor, you will manage Records Center and Transportation Specialists who maintain, process and transport confidential and secure documents. You will be a key part of our fast-growing company in delivering the very best customer experience to our clients.

Your Daily Responsibilities

• Evaluate, plan and supervise the operations to accomplish required outcomes
• Manage team performance utilizing KPIs and strong organizational skills
• Monitor cost-saving opportunities and drive efficiencies
• Ensure direct involvement in Health & Safety programs, compliance, and continuous improvement initiatives
• Oversee facility maintenance management, ensuring the site is safe, efficient, and well-maintained
• Manage vehicle fleet maintenance, ensuring vehicles are compliant, safe, and operational
• Perform administrative functions, inventory management, and reporting; managing the destruction process, authorizing vehicle rentals and facilitating Perm-Outs
• Address customer requirements and ensure service excellence
• Drive implementation of training, compliance, health and safety policies

Education And Qualifications

• 5 to 7 years of experience in a warehouse or operations environment necessary including hiring, training, writing performance appraisals, administering the disciplinary process.
• College diploma or university degree in Operations Management, Business Administration, or a related field preferred.

Knowledge, Skills And Abilities

• Strong organizational and planning skills.
• Experience working with KPIs and performance metrics.
• Knowledge of health and safety regulations.
• Strong leadership and communication skills.

Compensation & Benefits

• Competitive annual salary: $70K - $75K per year, based on experience and skills
• Comprehensive health benefits including Medical, Dental, Vision, and Life Insurance
• Paid time off package including vacation, sick days, and personal days
• Retirement savings plan with company match to support your long-term financial goals
• Company-provided uniforms and required safety equipment
• Paid training and development opportunities to support career growth and advancement

All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets

• As part of the recruitment process, candidates who advance to the next step will be asked to complete a background check.