Operations Supervisor

Cushman & Wakefield; Ottawa; On-site; CAD 68,000 - 80,000; Full time

Job summary

Cushman & Wakefield in Ottawa seeks an Operations Supervisor to lead building operations across engineering, maintenance and tenant services, ensuring safety, energy efficiency and regulatory compliance.

Reporting to the Operations Manager, you will manage a team of engineers and technicians, oversee budgets, safety programs, vendor coordination, and drive continuous improvement in preventive maintenance and service quality.

Qualifications

• 7+ years of direct supervisory experience in commercial office and mixed-use operations.
• 3+ years of project management experience in commercial settings.
• 5th Class Power Engineering Certificate or equivalent.
• BES I and II Diploma with relevant building operations focus.
• Strong budgeting, finance and energy management knowledge.

Responsibilities

• Supervise engineers and maintenance staff; hire, train and develop team.
• Oversee safety programs, EH&S compliance and incident investigations.
• Coordinate annual and ongoing preventive maintenance programs.
• Manage budgets, variances, and operating/capital planning.
• Oversee MEP systems, fire/life safety, HVAC, electrical and plumbing.
• Coordinate tenant services, vendor contracts and site projects.

Job description

Job Title

Operations Supervisor

Job Description Summary

Reporting to the Operations Manager is a senior building operations position and is responsible for overseeing and providing administrative, operational and technical service and support to the operations department. The primary task of the Operations Supervisor is to oversee the overall site operations inclusive of; building engineering, building maintenance, tenant coordination, tenant requests/servicing and janitorial service program(s). The Operations Supervisor will ensure that the assigned real estate portfolio is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational and energy efficiency. They will also be responsible for the effective daily leadership of his/her staff, managing the engineering program to the highest level of quality work, customer service, the C&W engineering platform, and client expectations. The Operations Supervisor will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies. Responsible to plan, implement, coordinate, and supervise all mechanical and electrical operations, maintenance, communications and energy management for assigned properties.

Job Description

Essential functions and responsibilities

• Supervise engineers and maintenance staff including hiring, training, personnel development, etc.
• Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions.
• Participate and coordinate annual scheduling and execution of the C&W Safety Program as directed by Asset Services, Engineering Leadership, EH&S Administration, and so forth. Responsible for 100% Compliance of the assigned portfolio.
• Manage operational accounts for building, including variance reporting, as required and assist in development and management of the operating and capital budgets
• Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub-metering, budgeting, variances as directed by Management and/or Leadership.
• Conduct regular inspections of building systems and equipment; identify and resolve issues.
• Assist in maintenance/engineering issues as required
• Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
• Develop, implement, and maintain an effective preventive and predictive maintenance program for task scheduling, routines, and performance. Program to include procedures for annual, semi-annual, quarterly, monthly and other scheduled maintenance as provided by the manufacturer’s recommendations and/or industry best practices.
• Manage and oversee the Environmental Health and Safety Management Program for the site
• Manage and oversee the Tenant Service Requests program
• Provide technical or administrative advice to internal and external clients
• Develop and maintain effective building-specific maintenance and safety procedure manuals.
• Assist Management in relation to tenant co-ordination and major projects, and assist with site contractors and their approved vendors (drawing review, site tours and Landlord Work job pricing)
• Coordinate development of and/or maintain an Operations Document Library, including but not limited to construction plans, structural plans, as-built drawings, MEP schedules, line diagrams and schematics, equipment and operation manuals, start up and commissioning documents, and equipment warranties.
• Formulate and conduct building-related systems and equipment training.
• Coordinate maintenance efforts with outside contractors, tenant finish personnel, and engineers.
• Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues; must remain current with latest HVAC technology trends.
• Maintain ongoing communication with tenants, clients, property management, and vendors
• Develop specifications and assist in solicitation, administration, execution and performance of maintenance/ repair service contracts.
• Will assist in solicitation and acquisition of new management contracts
• Respond to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns
• Implement and administer inventory control programs, purchase parts and supplies.
• Ensure compliance with applicable codes, requisitions, government agency, and company directives as relates to building operations.
• Maintained up-to-date budget, accrual, and contract cost tracking spreadsheets, ensuring accurate financial reporting and cost monitoring.

Key Competencies

• Communication Proficiency (oral and written)
• Interpersonal Skills
• Organizational Skills
• Technical Proficiency
• Leadership

Important education

• High School Diploma or GED Equivalent
• 5th Class Power Engineering Certificate
• BES I and II Diploma

Important experience

• 7+ years of Direct Work Experience in Supervisory Position in Commercial Office and Mixed Use Operations
• 3+ years of Project Management Experience with Commercial Office and Mixed Use Operations

additional eligibility qualifications

• Vocational/Technical training certificate
• Appropriate license/permit for trade as may be required, i.e. Journeyman or Master Electrician License or City Licenses
• Universal Technician for CFC’s depending on market licensure requirements
• Financial knowledge necessary for reading and understanding budgets, budget variances and basic reporting as required by management
• Familiar with Energy Management System (EMS)/programming and Fire Alarm Systems
• Advanced Computing Skills in Outlook, Excel & Word
• Familiarity with Angus, COVE or other preventative maintenance software

Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.

This posting is for a backfill position.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 68,000.00 - $80,000.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif d'offrir un milieu de travail diversifié, inclusif et exempt d'obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l'offre d'emploi dans un autre format ou d'accéder à toute autre mesure d'adaptation au cours du processus d'embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.

INCO: “Cushman & Wakefield”