Operations Supervisor

Cooper Equipment Rentals Limited; City of Langley; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading company in the equipment rental industry is seeking a highly organized Operations Supervisor. Your role will involve overseeing day-to-day operations, ensuring customer satisfaction, and leading a motivated team. Ideal candidates will have significant experience in equipment rental and possess skills in leadership, problem-solving, and customer service. Join an engaging work environment with competitive benefits and a commitment to safety and training.

Benefits

Competitive salary

Excellent benefit package

Uniform and safety gear provided

RRSP Match

Continuous training opportunities

Fun-loving work environment

Qualifications

• 3+ years of experience in equipment rental coordination or related roles.
• Knowledge of civil construction industry and trench safety practices is preferred.
• Ability to motivate and inspire teams while fostering inclusion.

Responsibilities

• Oversee day-to-day operations at the branch and ensure operational efficiency.
• Coordinate with sales and customer service to meet inventory and service needs.
• Promote and enforce safety protocols and compliance standards.

Skills

Customer service

Leadership

Problem-solving

Time management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Rental management software

Job description

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We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility
  
  

Job Summary: We are seeking a highly organized, customer-focused Operations Supervisor to oversee the day-to-day operations of our team. The ideal candidate will be responsible for assisting the Branch Manager with supervising branch employees, ensuring operational efficiency, and ensuring that business goals and safety standards are met. This role requires a hands-on approach to problem-solving, leadership, and maintaining high standards of quality and service.

What You’ll Be Doing

Duties and Responsibilities:

• Oversee day-to-day operations at the Aldergrove Trench Safety branch, coordinating all activities from equipment readiness to on-site delivery.
• Support teammates across Lower Mainland as a primary point of contact for trench safety solutions.
• Coordinate closely with sales, customer service, and supply chain teams to align inventory and service needs.
• Work closely with customers and internal teams to address and resolve customer complaints, ensuring high levels of satisfaction.
• Assist Branch Manager to ensure processes run smoothly, identifying and addressing any issues that could affect service delivery, productivity or safety.
• Prepare rental and service quotes for internal teams and customers.
• Support shop and yard organization and inventory management.
• Promote and enforce safety protocols and compliance standards; ensure that all standards for quality, safety, and compliance are met. Address any issues promptly.
• Assist with supervision and mentorship of branch staff, promoting a culture of collaboration, accountability, and customer focus.
• Foster positive relationships with customers, vendors, and internal teams
• Demonstrate flexibility and adaptability when dealing with changing priorities, customer needs, or equipment demands in a dynamic work environment.
  
  

What You’ll Bring to the Team

Qualifications and Requirements:

• 3+ years of experience in equipment rental coordination, dispatching, service operations or related roles.
• Knowledge of underground construction/ the civil construction industry and trench safety best practices is preferred.
• Highschool diploma or equivalent is preferred. Additional education or coursework is an asset.
• Ability to motivate and inspire a team, fostering a culture of inclusion, teamwork, open communication, and mutual respect.
• Strategic thinker with effective problem-solving skills and an innovative, solution-oriented mindset.
• Familiarity with Microsoft Office Suite (Excel, Word); Systematics an asset.
• Proficiency in rental management software and systems is a plus (e.g., SRM).
• Excellent customer service, communication and interpersonal skills, with the ability to build relationships and influence at all levels.
• Highly organized and able to manage time effectively in a busy, fast-paced setting.
• Knowledge of workplace safety standards and a commitment to maintaining a safe work environment for all employees.
• Highly flexible and able to quickly adjust to changing priorities in a fast-paced, dynamic environment.
  
  

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.

We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the conversation, or if you require accommodations, reach out to our team at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Construction

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