Operations Supervisor

Intelcom Courrier Canada INC; Candiac; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is Canada's leader in last-mile logistics, seeking a capable candidate to manage warehouse operations with emphasis on safety, accuracy, and efficiency. The role covers shipping, receiving, dispatching, inventory, route planning, and driver bookings, with strong focus on POD audits and daily reporting.

You will coach drivers and staff, enforce SOPs, and address delays or damages promptly while ensuring high customer satisfaction and ongoing process improvements.

Qualifications

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
• Enforce safe working methods and behaviors within the team
• Conduct safety audits and warehouse checks
• Supervise warehouse traffic, van audits and ensure safe vehicle movements
• Ensure warehouse cleanliness and organization
• Respond to emergencies as required
• Oversee shipping, receiving, dispatching, and inventory management, and package dispatching process
• Conduct quality checkups on return pickups and return to the client process
• Create/confirm driver bookings with relevant BPs
• Generate the next day’s route plan and send optimization emails to the Optimization team
• Conduct IDCs/Drivers check in/ out, loading Unload trailers and verify freight against manifests
• Assist with sorting, scanning, and processing packages (including defective items and returns)
• Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports
• Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.)
• Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison
• Complete daily timesheets and submit to the Station Manager
• Perform data entry as needed
• Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs
• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.)
• Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires
• Address delivery complaints, damages, or lost packages promptly
• Ensure high service standards and customer satisfaction
• Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate
• Other duties as assigned

Responsibilities

• Oversee shipping, receiving, dispatching, and inventory management, and package dispatching process.
• Conduct quality checkups on return pickups and return to the client process.
• Create/confirm driver bookings with relevant BPs.
• Generate the next day’s route plan and send optimization emails to the Optimization team.
• Conduct IDCs/Drivers check in/ out, loading Unload trailers and verify freight against manifests.
• Assist with sorting, scanning, and processing packages (including defective items and returns).
• Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
• Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
• Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison.
• Complete daily timesheets and submit to the Station Manager.
• Perform data entry as needed.
• Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs.
• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
• Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
• Address delivery complaints, damages, or lost packages promptly.
• Ensure high service standards and customer satisfaction.
• Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
• Other duties as assigned.

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

At the Heart of the Chain

Core Duties

Safety and Compliance

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment
• Enforce safe working methods and behaviors within the team
• Conduct safety audits and warehouse checks
• Supervise warehouse traffic, van audits and ensure safe vehicle movements
• Ensure warehouse cleanliness and organization
• Respond to emergencies as required

Cleaning, general housekeeping Operations and Logistics

• Oversee shipping, receiving, dispatching, and inventory management. and package dispatching process.
• Conduct quality checkups on return pickups and return to the client process.
• Create/confirm driver bookings with relevant BPs.
• Generate the next day’s route plan and send optimization emails to the Optimization team.
• Conduct IDCs/Drivers check in/ out, loading Unload trailers and verify freight against manifests.
• Assist with sorting, scanning, and processing packages (including defective items and returns).

Reporting and Administration

• Maintain accurate delivery, incident, and inventory logs, and submit comprehensive daily reports.
• Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
• Audit Proof of Delivery (POD) reports and report back on compliance to IDC liaison.
• Complete daily timesheets and submit to the Station Manager.
• Perform data entry as needed.

Team leadership and Customer service

• Assign daily tasks to staff, monitor productivity, and ensure compliance with SOPs.
• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).
• Provide coaching, support, and training to drivers and warehouse staff, including onboarding of new hires.
• Address delivery complaints, damages, or lost packages promptly.
• Ensure high service standards and customer satisfaction.
• Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
• Other duties as assigned.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program...

This position has been opened to address a genuine organizational need within the company. At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Why Work With Us

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Diversity, Equity, and Inclusion

At Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation. We embrace diversity, ensure equity, and foster a true sense of belonging.

Need Accommodations?

Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.