Operations Coordinator

Intelcom Courrier Canada INC; Sydney; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is Canada’s leader in last‑mile logistics, offering roles that cover unloading, sorting, and handling of packages with a focus on accuracy and safety. The position emphasizes supporting shipping, inventory management, and documenting processes to maintain efficient operations.

This role involves daily data entry, quality checks, and collaboration across Operations, with opportunities for growth and employer-provided benefits in a dynamic logistics environment.

Responsibilities

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return‑to‑clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor‑assigned tasks as required
• Maintain a clean, organized and hazard‑free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Job description

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics.

Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

Your Role: At the Heart of the Chain

Salary Range $21.15 - $23.28 .

Core Duties:

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return‑to‑clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor‑assigned tasks as required
• Maintain a clean, organized and hazard‑free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Why Join Intelcom | Dragonfly?

• Short- and medium‑term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together.

We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Why Work With Us

• Make an Impact Every package delivered represents a promise kept to customers, businesses, and communities.
• Keep Growing Build new skills, gain hands‑on experience, and take on meaningful challenges.
• Work as One Team Join a collaborative environment where people support one another, share ideas and celebrate success together.
• Shape What’s Next Bring forward ideas that improve how we operate, innovate, and deliver a better experience every day.

Experience Life at Intelcom

See What’s It’s Like to Work Here

Discover the people, teams, and opportunities behind our operations.

Inside Our Delivery Centres

Experience a Tech Internship Explore Career Paths Find the Opportunity That’s Right for You Students Launch your career with meaningful projects, mentorship, and hands‑on experience.

Delivery Centres Careers

Help power the operations that keep our network moving every day.

Head Office Careers

Support innovation, technology, people, strategy, and business growth.

Diversity, Equity, and Inclusion

At Intelcom | Dragonfly, we move forward guided by strong values: customer focus, teamwork, diligence, and innovation.

We embrace diversity, ensure equity, and foster a true sense of belonging.

Need Accommodations?

Accommodation measures are available throughout the recruitment process in accordance with applicable legislation. If you require support at any stage, please let us know.