Operations Coordinator

Intelcom Courrier Canada INC; Cranbrook; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

Group insurance

RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is seeking a diligent warehouse associate to support unloading, sorting, and processing packages, ensuring accuracy and efficiency.

You will work on on-site operations, maintain safety standards, and assist in inventory management while providing responsive customer support and reporting. Join a growing team with opportunities for training and career growth.

Qualifications

• Experience in loading/unloading trailers and checking freight against manifests.
• Ability to scan, sort, and process packages, including returns.
• Support shipping, receiving, dispatching, and inventory management.
• Maintain safe, clean work areas and comply with Health & Safety protocols.

Responsibilities

• Assist in van audits and daily reporting.
• Print labels and complete required documentation.
• Respond to customer inquiries by phone and email.
• Train and mentor new employees.
• Collaborate with Operations to uphold quality standards.

Skills

Inventory management

Data entry

Customer service

Team training

SOP adherence

Barcode scanners

Tools

Barcode scanners

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last‑mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

Your Role

At the Heart of the Chain

Salary Range

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Core Duties

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor‑assigned tasks as required
• Maintain a clean, organized and hazard‑free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

Company Culture

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly.

Click here to learn more about our new identity.

Whether you’re interested in a job at Intelcom or at Dragonfly, it’s from this site that you will make your application. We are growing and looking for dynamic people to join our team. We offer challenging and rewarding career opportunities where you’ll work to achieve our goals… and yours.

If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.