Operations Specialist

Community Fire Prevention; Port Coquitlam; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

On-the-job training

Career growth

RRSP matching

Healthcare benefits

Job summary

Community Fire Prevention Ltd is seeking an Operations Specialist to manage weekly work orders, coordinate service calls, and oversee technician scheduling from our Port Coquitlam office. The role includes on-call rotations and close collaboration with internal teams, customers and contractors.

The ideal candidate brings 1–2 years in a similar role, MS Office proficiency, and strong communication skills. This position offers on-site work Monday to Friday, with a focus on safety, quality and

Qualifications

• 1–2 years experience in a similar role.
• Experience in Fire Prevention industry is an asset.
• Proficiency with MS Office (Excel, Word, Outlook).
• High school diploma or GED.

Responsibilities

• Oversee scheduled jobs daily to ensure work is set up for success.
• Confirm technicians have a full day of work scheduled; inform technicians with gaps that they are on standby for service calls.
• Assign service calls as they come in based on priority.
• Find appropriate coverage if technicians call in sick or cannot make their scheduled jobs.
• Communicate technician absences with Payroll Team and ensure time off is entered into HRMIS.
• Review Critical Jobs for the day and relay key information to technicians.
• Review service calls from previous day/evening for completion or outstanding work.
• Review time logs for technicians to ensure hours worked are accurate.
• Conduct customer satisfaction calls.
• Adhere to core values and safety protocols.
• Other duties as they may arise.

Skills

Telephone skills

English proficiency

MS Office

Organizational skills

Team player

Customer service

Education

High school diploma

Job description

Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, Community Fire Prevention Ltd (an Onyx-Fire Family Company)., is the place for you!

WHO ARE WE?

Onyx-Fire is a proud Canadian based business, operating across the provinces of Eastern & Western Canada. Onyx-Fire has provided 34 years of fire prevention services to a diverse range of valued clients. Our Western Canada division is rapidly expanding with the assembly of some of the best fire protection talent in BC (Community Fire Prevention, Pacific Coast Fire, and Vanco Fire Protection).

Community Fire Prevention Ltd (an Onyx-Fire Family Company) is a modern company with old-fashioned values. We pride ourselves on being (and remaining) a trusted leader within the local Fire Prevention industry. In addition to maintaining safe communities, our teams core focus is to provide 'next-level' service through innovative solutions and meaningful connections. To achieve this, we rely heavily on our core values:

People First, Wow Every Customer, Everything is Possible and Own it!

THE OPPORTUNITY:

We are currently looking for an additional Operations Specialist to join our growing team! As an Operations Specialist you will oversee the scheduled work orders for the current week, otherwise referred to as 'The Board'. This includes various tasks such as managing sick coverage for Technicians, coordinating Service Calls, reviewing Technicians hours of work, and liaising with internal teams, customers, and contractors as needed.

Responsibilities of the Operations Specialist include:

• Oversee scheduled jobs daily to ensure work is set up for success, including, monitoring Technician arrival times and GPS statuses.
• Confirm all Technicians have a full day of work scheduled; inform Technicians with gaps in their daily schedule that they are on standby for Service Calls.
• Assign Service Calls as they come in based on priority.
• Find appropriate coverage if any Technicians call in sick or cannot make their scheduled jobs.
• Communicate Technician absences with Payroll Team and ensure time off is entered into HRMIS.
• Review Critical Jobs for the day and ensure expectations and key information is relayed to the assigned Technicians.
• Review Service Calls from previous day / evening for completion or outstanding work.
• Review time logs for Technicians to make sure hours worked are accurate.
• Conducting customer satisfaction calls.
• Adhere to and embrace the companies Core Values and Occupational Health and Safety protocols.
• Other duties as they may arise.

Please Note: This position will be working out of our Port Coquitlam office, Monday through Friday from 8am - 4:30pm. This position also has an on-call phone rotation. Local candidates only. Applications from internal and external candidates will be considered.

OUR IDEAL CANDIDATE:

If you’re enthusiastic, goal driven with high attention to detail, strong work ethic and a passion for customer service we want to hear from you! The ideal candidate will contribute to a flexible upbeat team environment that values diversity, inclusion, and respect for all.

The ideal candidate would have the following competencies:

• Excellent telephone skills and office etiquette.
• Takes initiative and Owns-It!
• Stays flexible and organized in a fast-paced environment.
• Exceptional English verbal, written and listening skills.
• Proficient using computers for a variety of tasks.
• Ability to prioritize requests effectively.
• Team player!
• Eager to learn and succeed.

The ideal candidate would have the following qualifications:

• 1-2 years experience in a similar role is considered an asset.
• Experience / knowledge of Fire Prevention Industry is considered an asset.
• Proficiency with MS Office Suite (Excel, Word, Outlook).
• High school diploma, or GED.

WHAT’S IN IT FOR YOU?

• On the job training and opportunity for company paid education.
• Career growth and advancement opportunities.
• Supportive and energetic work environment / family friendly culture.
• Company social events.
• Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability and vision care after three months.
• Group RRSP with employer matching program after three months.

While we thank everyone for their interest, only short-listed candidates will be contacted