Operations Representative

Fidelity International; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Benefits offered by this job

RRSP contribution after 6 months

Base salary + bonus

Job summary

Fidelity Clearing Canada is seeking an Operations Representative to ensure accurate GIC transaction processing. You will review daily activity, settle payments, and reconcile commissions while supporting issuer onboarding and servicing efforts.

The role requires strong Excel skills, attention to detail, and excellent communication. A hybrid schedule applies, with work primarily from Toronto and growth opportunities across the organization.

Qualifications

• Minimum 2 years of experience in a brokerage or financial services environment.
• Direct experience supporting GIC products is an asset.
• Strong attention to detail with focus on accuracy and quality.

Responsibilities

• Review and validate daily GIC order activity.
• Process GIC settlements and wire payments through CDS.
• Enter and maintain GIC purchase orders.
• Reconcile commissions and ensure timely distribution to clients/advisors.
• Support GIC issuer onboarding and ongoing servicing activities.

Skills

Attention to detail

Communication

Customer-focused

Organizational skills

Problem solving

Continuous improvement

Education

Post-secondary education or equivalent

Tools

Excel

Pivot tables

VLOOKUPs

Job description

## Operations RepresentativeApply: Toronto Office: Full time: Posted Today: J71706# **Job Description** **Notes:*** You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.* The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.* Current work authorization for Canada is required for all openings. **Who We Are** Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing Canada, please visit Fidelity Clearing Canada. **How You'll Make an Impact** As a GIC Administrator, you play an important role in ensuring the accurate and timely processing of Guaranteed Investment Certificate transactions. You support operational excellence across settlements, servicing, and reconciliation activities while delivering exceptional service to clients, advisors, issuers, and internal partners. **Key Accountabilities** * Review and validate daily GIC order activity.* Process GIC settlements and wire payments through CDS.* Enter and maintain GIC purchase orders.* Reconcile commissions and ensure timely distribution to clients and advisors.* Process corrections, cancellations, entitlements, and maturity payments.* Support GIC issuer onboarding and ongoing servicing activities.* Resolve inquiries and provide exceptional service to internal and external stakeholders.* Identify opportunities to improve processes and operational efficiency. **What We Are Looking For** **Experience** * Minimum 2 years of experience in a brokerage or financial services environment.* Direct experience supporting GIC products is considered an asset. **Education** * Completion of post-secondary education or equivalent experience. **The Expertise You Bring** * Foundational knowledge of Guaranteed Investment Certificates (GICs).* Strong attention to detail with a focus on accuracy and quality.* Excellent verbal and written communication skills.* Customer-focused with strong problem-solving skills.* Strong organizational skills and the ability to manage competing priorities.* Advanced Microsoft Excel skills, including VLOOKUPs, pivot tables, and related functions.* Ability to work independently and collaborate effectively with a broader team.* Continuous improvement mindset with a passion for finding better ways to work.**Total Rewards That Reflect Your Impact** We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow. For this role, your total rewards include: • **Base Salary and Discretionary Performance Bonus:** Total annual cash compensation (base salary plus target bonus) ranges from **$45,000 to $60,000**, based on experience and qualifications.• **RRSP Contribution**: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required. We’re proud to offer a compensation package that aligns with provincial pay transparency requirements. This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process as well as an AI screening tool that assists in screening and assessing applications. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.**Fidelity Canada is an equal opportunity employer**Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.**Accommodation during the application process**Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].**No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.**