Investment Registered Representative Investly

Fidelity International; Toronto; Hybrid; CAD 68,000 - 85,000; Full time

Benefits offered by this job

RRSP contribution

Job summary

Fidelity Canada is seeking a Registered Representative for the Investly platform to support clients through phone, email, chat, and secure messaging while ensuring compliance with CIRO and securities rules.

You will help investors activate accounts, navigate trading tools, and understand fees as part of a client-focused team.

Qualifications

• University degree required, or equivalent work experience.
• 2–5 years of experience in brokerage, investing, wealth management, securities operations, or financial services.
• Registered Representative with CIRO required, along with successful completion of the CSC/CPH.
• Knowledge of Canadian securities markets, order types, and trading practices.
• Experience supporting retail investors in a client-facing environment.
• Familiarity with registered accounts (RRSP, TFSA, FHSA) and non-registered accounts.
• Bilingual English and French preferred.
• CIM, PFP, CFP designations are a plus.

Responsibilities

• Serve as a registered contact for Investly clients via phone, email, chat, and secure messaging.
• Assist with investor activation, engagement retention, account inquiries, trading processes, platform navigation and self-service capabilities.
• Explain account features, order types, trading functionality, fees and available platform tools.
• Escalate complex client concerns to internal teams.
• Support clients in funding accounts and transferring assets from other financial institutions.
• Provide guidance on trading processes and account functionality.
• Ensure regulatory compliance and perform KYC updates where applicable.
• Educate clients on platform features and investing resources.
• Advocate for client input to improve Investly’s digital capabilities.

Skills

Client-service orientation

Analytical thinking

Regulatory awareness

Strong communication skills

Problem-solving

Relationship-building

Education

University degree or equivalent

Job description

Job Description Please note: Current work authorization for Canada is required for all openings This is a regular, full-time role You will be working on a Hybrid work schedule The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

What You Will Do

Investly is Fidelity Canada's investing platform, providing investors with the tools, technology, and resources to make and manage their own investment decisions. The Registered Representative, Investly, is responsible for supporting investors by providing account servicing, trading support, platform education, and regulatory oversight throughout the client lifecycle. This role serves as a key point of contact for clients and prospects, helping them navigate the platform, understand available products and services, and efficiently manage their accounts. The successful candidate will deliver an exceptional client experience while ensuring all activities are conducted in accordance with CIRO requirements, securities regulations, and Fidelity policies.

Key Responsibilities

Client Experience and Business Impact Serve as a registered point of contract for Investly clients through phone, email, chat, and secure digital messaging Support investor activation, engagement retention account inquiries, trading processes, platform navigation and adoption, and self- service capabilities Explain account features, order types, trading functionality, fees and available platform tools Escalate complex client concerns to internal teams Assist clients in funding accounts and transferring assets from other financial institutions

Trading Expertise & Account Support Serve as a subject matter expert on trading processes and execution-related inquiries Assist clients with understanding trade execution processes, order entry procedures, and account functionality Support inquiries related to equities, ETFs, mutual funds, and other approved investment products Assist with account funding, withdrawals, transfers, account opening requirements, and registered account administration. Investigate and resolve trade-related inquiries, settlement questions, and operational exceptions.

Regulatory & Compliance Responsibilities Exercise sound judgment in reviewing client activity and identifying potential suitability, conduct, or regulatory concerns. Maintain registration requirements and comply with all CIRO, securities regulatory, anti-money laundering (AML), privacy, and internal compliance obligations. Perform Know Your Client (KYC) updates and account maintenance reviews where applicable. Identify, document, and escalation compliance concerns, suspicious activity, and regulatory issues.

Investor Education Educate clients on platform functionality, trading tools, research resources, and investing features.

Digital Platform Advocacy Contribute to the ongoing evolution of Investly’s digital capabilities by advocating for the voice of the client

What We Are Looking For

University degree required, or equivalent work experience 2-5 years of experience in brokerage, investing, wealth management, securities operations, or financial services required Registered Representative with CIRO required, along with successful completion of the CSC/CPH Knowledge of Canadian securities markets, order types, and trading practices required Experience supporting retail investors in a client-facing environment required Familiarity with registered accounts (RRSP, TFSA, FHSA) and non-registered accounts required

Nice to Have

Experience supporting an online brokerage/self-directed investing platform Bilingualism in English and French Completion of additional industry designations such as CIM, PFP, CFP

What You Will Bring

Strong understanding of capital markets, securities trading, and investing Knowledge of online brokerage operations and trade lifecycle Excellent verbal and written communication skills Strong client-service orientation and relationship-building capabilities Strong analytical, problem-solving, and decision-making skills High attention to detail and regulatory awareness

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow. For this role, your total rewards include

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $68,000 to $85,000, based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements. We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Why Work at Fidelity?

• Canada’s Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work® Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today’s Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team

Fidelity Canada is an equal opportunity employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].