Operations Policy Administrator - Management Analyst 4

Minnesota Direct Care and Treatment; Saint-Paul; Hybrid; CAD 101,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid vacation and sick leave

12 paid holidays each year

Job summary

The Minnesota Department of Revenue is seeking an Operations Policy Administrator to support management analysis and policy development on the Operations Policy Team. This full-time, hybrid role will lead policy reviews, facilitate cross‑team collaboration, and implement internal controls across the agency to enhance efficiency and compliance.

Key qualifications include a 3+ years of advanced analysis, strong communication and project management skills, and the ability to manage multiple

Qualifications

• Three years of advanced-level professional analysis experience.
• Bachelor's degree in a related field (substitution rules apply).
• Exceptional written and oral communication skills.
• Strong project management or facilitation skills.
• Ability to juggle multiple projects with fluctuating deadlines.
• Judgment on complex and ambiguous issues; ability to collaborate with leaders and teams.

Responsibilities

• Oversee development and implementation of new and existing state and agency operation policies, practices, procedures, internal controls, and fraud prevention initiatives.
• Develop implementation plans including risk assessments, scope, communication plans, schedules, and resources to document critical business operations.
• Lead the facilitation, development, and documentation of critical processes to ensure core agency functions are maintained.
• Support change leadership and evaluate employee experience, aiming to improve policies and internal controls.
• Collaborate with internal and external partners to influence positive outcomes and drive process improvements.

Skills

Written & oral communication

Project management

Multitasking

Judgment under ambiguity

Education

Bachelor's degree in related field

Job description

Working Title

Operations Policy Administrator - Management Analyst 4

Job Class

Management Analyst 4

Agency

Revenue Dept

Job Details

• Job ID: 98311
• Location: St. Paul
• Telework Eligible: Yes, Hybrid
• Full/Part Time: Full-Time
• Regular/Temporary: Limited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/10/2026
• Closing Date: 11/23/2026
• Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-MAPE
• Division/Unit: Commissioner's Office / CO-Operations Policy
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $34.07 - $50.53 / hourly; $71,138 - $105,506 / annually
• Classified Status: Unclassified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• End Date: 12/31/2027
• FLSA Status: Exempt - Administrative
• Designated in Connect 700 Program for Applicants with Disabilities: No

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple vacancies.

Are you a skilled communicator with strong facilitation and project management skills with the desire to innovate and improve upon policies, procedures, processes, and internal controls within state government operations? The Department of Revenue is looking to fill a temporary position on the Operations Policy Team, this team works proactively create, review, and update our administrative policies, procedures, and internal controls. This position will have the opportunity to lead change, improve the employee experience, and evaluate fraud prevention internal controls across the organization.

Operations Policy Team members will oversee the development and implementation of new and existing state and agency operation policies, practices, procedures, internal controls, and fraud prevention initiatives; develop implementation plans for including risk assessments, scope, communication plan, schedule, and resources to document critical business operations within the agency and ensure timely implementation and communication; and lead the facilitation, development, and documentation of new and existing critical process and procedures to ensure key functions of the agency can be maintained.

As an employee at the Department of Revenue, you’ll join a group of professionals who strive to be innovative, collaborative, and results‑driven by thinking big, having fun, and promoting the common good. We are committed to an inclusive work environment that values each employee and works to continually address the needs of the communities we serve. This position provides a flexible work schedule with hybrid telework options available.

Telework is eligible. Employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location.

Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.

Please note that this is a temporary position expected to last until 12/31/2027.

Candidates should also be aware that unclassified leaves of absence will not be granted to current MDOR employees. Applicants should consider these conditions when determining whether the position meets their availability and employment needs.

Minimum Qualifications

• Three (3) years* of advanced-level professional analysis experience
• A bachelor's degree in a closely related field as determined by the agency may substitute for one year of experience; associate degree may substitute for six months of experience.

Applicants who meet the above experience requirements will be further evaluated based on the following:

• Exceptional written and oral communication skills to effectively develop and present on operational policies and procedures
• Strong project management or facilitation skills
• Experience juggling multiple projects with fluctuating deadlines while maintaining meticulous attention to detail
• Experience exhibiting judgment on complex and ambiguous issues, fostering collaboration among leaders, teams, and stakeholders

Preferred Qualifications

• Strong teamwork skills, including willingness and ability to consult with subject matter experts from operational teams within the organization
• Experience leading organization-wide operational planning efforts and establishing process timelines and deliverables
• Strong written and verbal communication skills with the ability to build collaborative relationships, facilitate productive discussions, and collaborate effectively with internal and external partners to influence and negotiate positive outcomes
• Demonstrated experience leading and managing change and the desire and ability to innovate and improve upon processes
• Ability to foster a diverse and inclusive workplace and work with individuals from all background, with the experience of creating a work environment where differences are valued, encouraged, and supported
• Ability to prepare comprehensive reports, policies, and procedures
• Strong interpersonal skills with the ability to identify, evaluate, negotiate, and resolve critical management issues

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

As part of an offer of employment, a fingerprint‑based background check will be conducted in accordance with IRS Publication 1075. This will include, but is not limited to, verification of degrees and licensures, state and federal criminal history checks, and a review of tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). The Department of Revenue is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MDOR does not participate in E-Verify.

Contact

If you have questions about this position, contact Megan Wells at [e-mail] or 651-556-3053.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Wells at [e-mail].

If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at [e-mail].

About Revenue Dept

The Minnesota Department of Revenue works to fund the future for all of Minnesotans. We manage over 30 different taxes and collect $26.7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.

Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.

We value a work life balance for our employees, and many of our employees telework in a full or hybrid capacity. For those that come to the office, regularly or occasionally, we invested in a state‑of‑the‑art hybrid workspace located at the Stassen building in St. Paul.

Find out more about us on our website.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.