Lobby Lead Worker - State Prog Admin, Intermediate

Minnesota Direct Care and Treatment; Saint-Paul; On-site; CAD 51,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Hybrid work arrangements

Job summary

Revenue Department in St. Paul seeks a Lobby Lead Worker to manage the lobby team, deliver top-notch customer service to diverse taxpayers, and ensure accurate tax payments. You will guide staff, resolve issues, and support policy implementation.

The role requires strong cash handling, familiarity with tax processes including GenTax, and ability to educate taxpayers on compliance. This position is full-time with day shifts and Monday–Friday work hours.

Qualifications

• Two years of customer service experience in person, by phone, and in writing, and asking questions to gather details and provide accurate, easy-to-understand answers to taxpayers, their representatives, and coworkers.
• Experience providing direction and feedback to a team.
• Experience using computers, spreadsheets, database applications, and software.

Responsibilities

• Provide direction and support to the lobby team and deliver professional, quality customer service to diverse clients.
• Research and resolve complex tax-related issues and educate taxpayers on their tax responsibilities.
• Process and reconcile cash, maintain a cash drawer, verify payments, and create vouchers for remittance processing.

Skills

Customer service

Team leadership

Computer skills

Tools

GenTax

Rspace

Captiva

Microsoft Office

Job description

Working Title: Lobby Lead Worker

Job Class: State Program Administrator, Intermediate

• Job ID: 97993
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/16/2026
• Date Posted: 11/10/2026
• Closing Date: 11/24/2026
• Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-MAPE
• Division/Unit: Tax Operations / Tax Ops-Payments and Lobby
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Agency: Revenue Department

• Job ID: 97993
• Location: St. Paul
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/16/2026
• Date Posted: 11/10/2026
• Closing Date: 11/24/2026
• Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-MAPE
• Division/Unit: Tax Operations / Tax Ops-Payments and Lobby
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.12 - $37.91 / hourly; $54,538 - $79,156 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is responsible for providing direction and support to the lobby team, as well as providing professional and quality customer service to diverse clients, both internal and external. The successful applicant must possess strong customer service skills and be knowledgeable about Department of Revenue policies, systems, and procedures. The Lobby Lead Worker will need to be able to research, resolve complex issues, and educate and inform taxpayers on understanding and complying with their tax responsibilities.

The incumbent will be responsible for processing and reconciling cash, maintaining a cash drawer, verifying payments, and creating vouchers to accompany payments through the remittance processing system. They will provide professional, courteous assistance to both internal and external stakeholders, will provide clear, concise, and accurate tax information to customers by researching and finding current information about taxpayers, their accounts, and other debts associated with them.

Minimum Qualifications

• Two years of customer service experience working in person, by phone, and in writing, and asking questions to gather details (for example, names, dates, and tax/account information) and provide accurate, easy-to-understand answers to taxpayers, their representatives, and coworkers.
• Experience providing direction and feedback to a team.
• Experience using computers, spreadsheets, database applications, and software.

Preferred Qualifications

• Experience and knowledge of cash handling best practices.
• Knowledge of federal and Minnesota income tax, withholding tax, and the property tax refund.
• Experience with GenTax, Rspace, Captiva, and other Microsoft applications (Outlook, Word, PowerPoint, and Excel,).
• Experience problem solving in a fast-paced environment while maintaining excellent customer service.
• Experience in handling stressful situations.
• Experience working collaboratively in a team

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.

Additional Requirements

As part of an offer of employment, a fingerprint-based background check will be conducted in accordance with IRS Publication 1075. This will include, but is not limited to, verification of degrees and licensures, state and federal criminal history checks, and a review of tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). The Department of Revenue is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MDOR does not participate in E-Verify

Contact

If you have questions about this position, contact Ryan Ross at [e-mail] or 651-556-3259.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Ryan Ross at [e-mail].

About Revenue Dept

The Minnesota Department of Revenue works to fund the future for all of Minnesotans. We manage over 30 different taxes and collect $26.7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.

Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.

We value work-life balance and support flexible work arrangements. While many of our employees can telework up to 50% of the time, we also offer a modern, state-of-the-art hybrid workspace at the Stassen Building in St. Paul for in-office collaboration. Whether you're in the office regularly or a few days each week, you'll find a welcoming environment designed to support productivity and connection.

Find out more about us on our website.

Working together to improve the state we love.

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.