Operations Office Manager: Dispatch, Shipping & Payroll

Scotts Miracle-Gro; Airdrie; On-site; CAD 52,000 - 65,000; Full time

Job summary

Scotts Miracle-Gro is seeking an Office Manager to direct and provide a broad range of administrative and operational activities at our Alberta facility. You will supervise 3+ staff, manage payroll reporting, accounts payable/receivable, shipping documents, and data records for production and inventory, while ensuring timely product deliveries and strong customer service.

The role involves coordinating with drivers, customers, and other departments, maintaining compliance with company

Qualifications

• Three to five years of office experience in a manufacturing or warehouse environment, including supervisory experience.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office suite or Google office software.
• Client focused and customer oriented approach required.
• Strong organizational skills and ability to multitask.
• Working knowledge of customer service, purchasing, distribution, marketing and financials; preferred knowledge of freight cost controls, dispatching, LTL carriers, accounts payable and payroll.

Responsibilities

• Supervises work activities of office staff.
• Assigns and directs work, interviews and recommends hiring, trains employees, evaluates work performance, recommends compensation levels and disciplinary action as appropriate.
• Provides administrative support including data entry, filing, reporting, and answering phone calls.
• Manages customer service for growing media orders, processes orders and responds to inquiries.
• Maintains personnel records, workers compensation records, OSHA logs, and payroll data.
• Prepares shipping documents for growing media products.
• Files and tracks freight rates, fuel taxes, and insurance certificates.
• May perform dispatching duties and coordinate deliveries with customers.
• Oversees accounts payable/receivable, processes invoices and purchase orders, maintains and reconciles accounts.
• Maintains inventory receipts and reports; supports site operation and special projects.
• Manages day-to-day office and dispatch operations and coordinates with departments; supports Health & Safety program.

Skills

Supervisory experience

Excellent communication

Strong organizational skills

Multitasking

Customer service orientation

Purchasing and distribution knowledge

Marketing and financials awareness

Vendor management

Tools

Microsoft Office

Google Workspace

Job description

Scotts Miracle-Gro is seeking an Office Manager to direct and provide a broad range of administrative and operational activities at our Alberta facility. You will supervise 3+ staff, manage payroll reporting, accounts payable/receivable, shipping documents, and data records for production and inventory, while ensuring timely product deliveries and strong customer service.

The role involves coordinating with drivers, customers, and other departments, maintaining compliance with company