Operations Manager, Transportation Services

Sprint Senior Care; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

SPRINT Senior Care in Toronto is seeking an Operations Manager for Transportation Services to lead fleet operations, logistics, and staff supervision. You’ll coordinate vendor relations, insurance, CVOR renewals, and oversee transportation initiatives that help seniors access appointments and community resources.

You’ll partner with the Transportation Department Manager and report to the Director of Community Services, guiding staff training, scheduling, and system software support while

Qualifications

• Undergraduate degree or college diploma in a relevant discipline.
• Valid Driver’s Licence.
• 2–3 years’ experience working with seniors.
• Strong problem-solving ability.
• Excellent interpersonal skills and supervisory experience.
• Advanced computer skills with Microsoft Office and related databases.
• Knowledge of Toronto city streets and map-reading.
• Ability to work independently and as part of a team under pressure.
• Commitment to client safety and transportation service quality.

Responsibilities

• Oversee fleet maintenance and vendor relations, track repairs and costs.
• Manage vehicle insurance, registrations, CVOR renewals and DOT inspections.
• Oversee purchase/disposal of agency vehicles.
• Coordinate equipment purchases and car wash coupon distribution.
• Maintain Vehicle Information binders and ensure compliance for each vehicle.
• Oversee Toronto Ride funding for partner agencies.
• Supervise drivers, training, tickets, incidents and insurance reporting.
• Provide software support to drivers on mobile devices.
• Assist Transportation Manager with scheduling and staff appraisals.
• Collaborate on cross-program transportation opportunities and projects.

Skills

Problem-solving

Interpersonal skills

Supervisory experience

Teamwork

Attention to detail

Map reading

Education

Undergraduate degree or college diploma

Tools

Microsoft Office

Database concepts

Client info systems

Transportation software

Job description

Operations Manager, Transportation Services

About SPRINT Senior Care

We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible.

Work Location:

Program Description:

Reporting to the Director of Community Services and working closely with the Transportation Department Manager, the Operations Manager is responsible for overseeing fleet operations, transportation logistics, staff/volunteer supervision, vendor and partner relationships, insurance and regulatory compliance, and special transportation initiatives. This role plays a key leadership function in ensuring safe, efficient, and reliable transportation services that help seniors access essential appointments, programs, and community resources.

What you will do:

• Manage all aspects of maintaining SPRINT Senior Care’s fleet including vendor relations, ensuring the necessary maintenance is scheduled and completed, all invoices are submitted for payment and the repairs and costs associated with each vehicle are tracked accurately
• Oversee all agency vehicle insurance, registration, semi-annual Department of Transportation inspections and Commercial Vehicle Operator’s Registration (CVOR) renewals
• Oversee the recommendations for the purchase and sale of all agency vehicles
• Manage purchase and distribution of all vehicle equipment and car wash coupons
• Ensure that Vehicle Information binders are kept up to date and that all required items designated for each vehicle are properly stored and maintained
• Manage all aspects of the Toronto Rotary Club Foundation program that funds vehicle purchase for Toronto Ride partner agencies
• Manage parking arrangements for the SPRINT Senior Care fleet
• Supervise Transportation Department drivers arranging for training, dealing with parking and traffic tickets, Reportable Events, and reporting motor vehicle accidents to the insurance company and completing all necessary follow-up
• Provide support to the drivers on the use of software associated with their phones
• Serve as a backup to the Transportation Department Manager for scheduling and running regular TR Team meetings and Drivers’ meetings and completing other assigned tasks as needed.
• Work with the Transportation Department Manager in hiring, supervising, training and conducting staff performance appraisals.
• Manage all functions related to the client dialysis program, including updating client lists, verifying monthly invoices and liaising with hospitals, as needed
• Manage the relationship with taxi services including verifying all monthly taxi invoices
• Participate positively with Toronto Ride partners and work initiatives providing support to the Toronto Ride partner agencies regarding scheduling and software issues, the distribution and operation of phones and coordinating collaborative trainings.
• Provide backup support to SPRINT Senior Care Transportation staff, assisting with entering and scheduling ride requests as needed
• Lead, participate in and assist with projects and initiatives across other SPRINT Senior Care programs and departments as required.
• Assist in developing and establishing new transportation opportunities.

What you will need:

• An undergraduate degree or college diploma in a relevant discipline.
• Valid Driver’s License
• 2-3 years’ experience working with seniors.
• Good problem-solving ability.
• Strong interpersonal skills.
• Previous supervisory experience, preferably in a unionized environment
• Demonstrates computer skills at an advanced level for the use of the Internet and the following Microsoft Office applications: Word, PowerPoint, Publisher, Excel and Outlook.
• Demonstrates an advanced level for database concepts and structures. Exposure to client information management systems and transportation related software is an asset.
• Excellent map reading skills and knowledge of Toronto city streets.
• Excellent attention to detail.
• Demonstrated ability to work both independently and as part of a team, and to work under pressure.
• Dental care
• Employee assistance program
• Extended health care
• Life insurance

Our Caring Workplace:

Imagine finding purpose every day by caring for seniors and supporting their caregivers. Working at SPRINT Senior Care, you’ll have the opportunity to be a part of a passionate team committed to providing client-centered, high-quality services to seniors in our service area.

SPRINT Senior Care’s inclusive environment is one of many benefits for staff, including SPRINT Senior Care’s dedication to staff wellness, comprehensive benefits plan, pension plan, personal days, employee recognition and events, and learning opportunities including tuition reimbursement.

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.

SPRINT Senior Care is committed to inclusive and accessible employment practices. If you require an accommodation to fully participate in our application or hiring processes, please contact Human Resources.

SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.

SPRINT Senior Care is committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process