Field Mobility Associate - Driver

SHIFT TRANSIT; Toronto; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible work arrangement

Team environment with celebrations

Opportunity for personal growth

Job summary

A mobility operations company in Toronto is seeking a Field Mobility Associate to perform vehicle inspections, maintain bikes, and ensure customer satisfaction. Applicants must possess a valid Class G driver's license and be tech savvy. The role requires strong multitasking capabilities and the ability to work in all weather conditions. The job involves driving various vehicles, working with dispatch, and ensuring the cleanliness of bike stations. Join a dedicated team focused on delivering excellent service to the community.

Qualifications

• Must possess a valid Class G driver's license.
• Strong multitasking ability.
• Must be physically fit, able to lift up to 50 pounds.
• Must have good written and verbal communication skills.

Responsibilities

• Perform pre and post inspection of vehicles.
• Inspect docking stations for operability and cleanliness.
• Collaborate with the Field Operations team.
• Drive various vehicles to redistribute bikes.

Skills

Multitasking

Customer interaction skills

Knowledge of Toronto

Tech savvy

Job description

ABOUT SHIFT TRANSIT

Shift Transit Inc. is a leading mobility operations company, overseeing 60000+ mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non‑profit clients to provide day‑to‑day fleet management, marketing, and customer service support for a wide array of mobility programs. As the operator of Bike Share Toronto, Shift Transit offers 24/7 convenient access to over 9,000+ bikes and 700+ stations across Toronto’s vast biking network that cover more than 200 square kilometres across the City of Toronto. Shift Transit, with its partner PBSC Urban Solutions, has years of experience planning, implementing, and operating bike‑sharing programs across North America. Through careful planning and collaboration with our clients in each city, we take pride in delivering an excellent experience to both our riders and our clients.

SHIFT TRANSIT LIFE

Our office is located near Lakeshore / Carlaw, with a flexible approach to hybrid work depending on the requirements of your role. You will work hard, have a lot of responsibility, you will be challenged daily, and work side‑by‑side with the senior leadership as you learn and grow within the company. We are a small but powerful team of industry experts. We work hard but love to celebrate wins. Working within a team environment is extremely important to us, and it should be to you too.

Field Mobility Associate Position

The associate duties involve:

• Perform a pre and post inspection of the rebalancing vehicle, address any issues with the Field Operations team.
• Follow instructions and respond to dispatch effectively.
• Retrieve inoperative bicycles by direction or via inoperative bicycle software.
• Inspect docking stations for operability, safety, and cleanliness.
• Maintain the area around bike stations as needed to allow members to use the service seamlessly.
• Set the highest standards when interacting with current and potential customers.
• Collaborate with the Field Operations team to constantly improve the system, and elevate any issues to dispatch.
• Have ability to perform light maintenance functions such as refilling receipt paper, graffiti removal.
• Ability to operate a variety of vehicles (with / without a trailer attachment) and use bicycles and/or public transportation for travel.
• Drive a variety of vehicles (large van, cube van, pick‑up truck with a trailer) to redistribute bikes as needed based on real‑time demand data.
• Load and unload vehicles with bikes. Communicate with dispatchers and follow instructions delivered through our dispatch software.
• Evaluate bike safety and bike station condition, and report issues to dispatch as needed.
• Maintain knowledge of the system to provide excellent customer service to current and potential customers in the field.

REQUIRED SKILLS AND EXPERIENCE

• Must possess a valid Class G driver's license.
• Must provide a clean driver abstract.
• Strong multitasking ability.
• Drive to learn and develop skill sets.
• Must have great customer interaction skills.
• Must have an excellent knowledge of the City of Toronto; previous driving experience an asset.
• Must be physically fit, able to do repetitive work, and lift up to 50 pounds.
• Must be tech savvy; comfortable using a smartphone.
• Must be willing to work in all weather conditions all year round.
• Must have good written and verbal communication skills.

ADDITIONAL INFORMATION

All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators.

SHIFT TRANSIT IS COMMITTED TO FOSTERING A POSITIVE AND PROGRESSIVE CULTURE

Applications from women, Aboriginal peoples, persons with disabilities and visible minority group members are encouraged.

OTHER CONSIDERATIONS

• Shift Transit is an equal opportunity employer, committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves.
• All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators (KPI).

SHIFT TRANSIT IS PROUD TO BE A GREAT PLACE TO WORK® CERTIFIED WORKPLACE