Operations Manager (temporary) - Vernon

Transdev Canada; Vernon; On-site; CAD 61,000 - 74,000; Full time

Benefits offered by this job

Vacation pay

Career growth

Impactful role

3-month contract

Job summary

Transdev Canada is seeking a hands-on temporary Operations Manager for our Vernon location to lead daily transit operations and support frontline leaders. The role emphasizes safety culture, on-time performance, and efficient routing.

You will oversee dispatch, sign-ons, vehicle rollouts, and real-time management while guiding staffing, hiring, and development. A 3-month contract is offered in Vernon, BC, with potential extension based on performance.

Qualifications

• 3–5+ years of leadership experience in operations or transportation.
• Experience managing front-line operational staff in unionized environments.
• Knowledge of transportation regulations and safety standards, including hours-of-service requirements.
• Strong verbal and written communication and de-escalation skills for resolving conflicts.
• Experience with dispatch, scheduling, or transit operations is preferred.
• Ability to manage competing priorities in a fast-paced setting.
• A valid driver’s license.

Responsibilities

• Lead daily transit operations and foster a safety-first culture.
• Direct fixed-route and regional services to maximize on-time performance and efficiency.
• Oversee dispatch, operator sign-ons, vehicle rollouts, and real-time management; handle detours and weather disruptions.
• Monitor core service metrics (deadhead, missed trips, passenger load trends, schedule adherence).
• Support during emergencies to keep operations running smoothly.
• Hire, onboard, and develop team members; coach operators, dispatchers, and fleet supervisors.

Skills

Leadership

Unionized teams

Regulations

Safety standards

Communication

De-escalation

Dispatch

Priorities

Driver's license

Job description

Transdev Canada is hiring a temporary Operations Manager for our Vernon location

We’re looking for a hands‑on Operations Manager to lead daily transit operations, support frontline leaders, and ensure safe, reliable service. If you thrive in a fast‑ paced environment and enjoy leading teams while improving operations, this is a great opportunity to step into a key leadership role with real impact.

What you’ll do

• Lead by example in building a strong safety culture, keeping safety front of mind in everything you do.
• Direct daily transit operations across fixed-route and regional connecting services to ensure maximum on‑time performance and route efficiency.
• Oversee daily dispatch, operator sign‑ons, vehicle rollouts, and real‑time transit management; establish protocols for handling detours, severe weather disruptions, and road delays.
• Monitor and report on core service metrics, including deadhead mileage, missed trips, passenger load trends, and schedule adherence.
• Step in and support during emergency situations, helping keep operations running smoothly.
• Help ensure service runs on time and operators are set up for success each day.
• Keep a close eye on fleet readiness, including DVI completion.
• Jump in to support dispatch or scheduling when needed , no task too big or small.
• Ensure consistent administration of collective agreements, company policies, progressive discipline, and standard operating procedures.
• Play a key role in hiring, onboarding, and developing new team members.
• Coach and support transit operators, dispatchers and fleet supervisors to help them succeed and grow.
• Handle employee matters with fairness, consistency, and professionalism.
• Support scheduling, routing, and staffing to keep service running efficiently.
• Lead manpower planning, recruiting, and onboarding to maintain optimal driver staffing levels and minimize overtime costs.
• Monitor operational performance, investigate incidents, and resolve customer concerns.
• Share insights and updates through reports for internal teams and BC Transit.
• Collaborate with leaders to keep service reliable and continuously improving.
• Step into leadership roles when needed, including supporting the AGM.
• Contribute ideas and insights that help shape how operations run.
  • You ’ll k eep communities moving by ensuring safe, reliable, and on‑time transit service every day.
  • You ’ll d rive a strong safety‑first culture that protects employees, passengers, and the public.
  • You ’ll s olve real‑time operational challenges and make decisions that directly impact service delivery.
  • You ’ll e nhance the customer experience by addressing issues and continuously improving operations.
  • You ’ll s upport employment opportunities in your community t hrough hiring, training, and succession planning.
  • You ’ll p lay a key role in shaping operational strategy and supporting long‑term success at the location.

What you bring

• 3–5+ years of leadership experience in operations or transportation.
• Experience managing front-line operational staff in unionized environments, an asset.
• Knowledge of transportation regulations, safety standards, and hours-of-service requirements.
• Strong verbal and written communication and de‑escalation skills with a fair and professional approach to resolving workplace conflicts.
• Experience with dispatch, scheduling, or transit operations preferred.
• Ability to manage competing priorities in a fast‑paced setting.
• Ability to make quick and effective decisions during service disruptions, severe weather, and vehicle breakdowns.
• A valid driver’s license.
  • A salary of $67,500 .
  • Vacation pay.
  • Career growth with a leading North American transit company.
  • The opportunity to make a real impact in your community.
  • A supportive, team-focused work environment.
  • This is a 3-month contract position located in Vernon, BC, with the possibility of extension beyond the initial term .
  • Working hours are Monday to Friday, 40 hours per week with varying scheduled based on operational demand.
  • Occasional evening and weekend work may be required .

Your career at Transdev

At Transdev, your career can go far beyond a single role or location. With over 6,000 employees across Canada supporting multi‑modal operations a nd a presence in 19 countries worldwide , we offer the scale, stability, and opportunity to grow your career in meaningful ways.

We invest in our people through robust training and development programs, giving you the tools and support to succeed and progress. Whether you’re looking to advance locally or explore national and international opportunities, we actively encourage and support internal mobility across our network.

As we continue to grow and take on new and innovative projects, we rely on the strength of our people to lead the way. At Transdev, your ambition is supported, your development is prioritized, and your potential is unlimited .