Operations manager, restaurant

Government of Canada - Western; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee daily operations and ensure exceptional service delivery. This role involves planning, organizing, and implementing operational procedures while maintaining high standards of health and safety. The ideal candidate will possess strong interpersonal skills, be detail-oriented, and have a client-focused approach. Join a dynamic team where your contributions will directly impact the quality of services offered and enhance customer satisfaction. If you thrive in a fast-paced environment and enjoy working collaboratively, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in a relevant field.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Plan and organize daily operations effectively.
• Ensure compliance with health and safety regulations.
• Provide excellent customer service and address complaints.

Skills

Client focus

Efficient interpersonal skills

Excellent oral communication

Organized

Team player

Education

College/CEGEP

Job description

Overview

Languages: English

Education

• College/CEGEP

Experience

2 years to less than 3 years

Work Location

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Plan and organize daily operations
• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service

Supervision

• Staff in various areas of responsibility

Additional Information

Work Conditions and Physical Capabilities

• Work under pressure
• Repetitive tasks
• Attention to detail

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player