Operations Manager - Ottawa (New Installation and Modernization)

TK Elevator; Ottawa; On-site; CAD 145,000 - 195,000; Full time

Benefits offered by this job

Car allowance

Company vehicle

Fuel card

Pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Bonus plans

Wellness program

Job summary

TK Elevator, a global leader in vertical transportation, is seeking a seasoned operations leader in Ottawa. You will oversee the employee lifecycle, lead safety and performance initiatives, and manage field teams to meet service and repair commitments.

The role requires strong leadership, financial acumen, and extensive knowledge of elevator codes and safety regulations. A proactive, collaborative approach will drive continuous improvement and customer satisfaction.

Qualifications

• Minimum of 5 years of relevant experience in operational or field management, preferably within elevator industry or related technical field.
• Demonstrated experience in people management, including the ability to lead, inspire, develop trust, and gain commitment from a diverse team.
• Exceptional interpersonal and communication skills with experience engaging with employees, customers, and stakeholders at all levels.
• Strong financial acumen with experience managing budgets and cost control; familiarity with service, repair, new construction, and modernization projects.
• Ability to read and interpret technical documents with strong mechanical and electrical comprehension.
• Conflict resolution skills to address issues promptly and maintain a positive work environment.
• Ability to work under pressure, manage multiple tasks, and thrive in a fast-paced setting.
• Proficiency in MS Office and ERP systems; adapt to new processes & systems.
• Knowledge of elevator codes, safety regulations, CSA B44, and Safety Codes Act requirements.
• Experience in a unionized environment and working with a collective agreement.
• Valid driver’s license and ability to travel within Ottawa and surrounding region.

Responsibilities

• Oversee all aspects of the employee lifecycle including hiring, training, performance management, learning and development, and departures.
• Conduct performance evaluations, coaching, and development plans for direct reports.
• Develop a culture of accountability and continuous improvement; inspire followership.
• Lead safety-focused initiatives, audits, and regular training to uphold high safety standards.
• Direct field labor and support personnel to meet customer expectations in scheduling and repair delivery.
• Manage departmental budgets and resource allocation to optimize profitability.
• Build strong relationships with stakeholders; drive proactive communication and collaboration.
• Deliver exceptional customer service and resolve issues efficiently.
• Contribute to company growth and achieve organizational goals.
• Monitor work processes, provide technical guidance, and ensure availability and proper use of materials and equipment.
• Maintain up-to-date knowledge of elevator industry codes (CSA B44, Safety Codes Act) and local regulations.
• Prepare reports as required; perform other duties as assigned.

Skills

People management

Leadership

Communication

Budgeting

ERP systems

MS Office

Safety compliance

Technical reading

Travel readiness

Tools

ERP systems

Job description

What you will be doing:

Oversee all aspects of the employee lifecycle, including hiring, training, performance management, learning & development, and departures

• Conduct performance evaluations, coaching, and development plans for direct reports
• Develop a culture of accountability and continuous improvement. Inspire followership
• Foster a strong safety-first culture by conducting regular audits, enforcing strict compliance with regulations and the company’s internal safety program, conducting regular training, and holding teams accountable to the highest safety standards to prevent incidents and ensure a secure work environment
• Lead regular safety meetings and training sessions to enhance employee skills, ensure safety protocol adherence, and foster industry best practices
• Develop and implement plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements
• Direct field labor forces and support personnel (internal and external) to meet or exceed customer expectations in scheduling and repair delivery.
• Manage departmental budgets, costs, and profitability with effective & efficient allocation of resources
• Build and maintain strong relationships with key stakeholders. Strive to exceed expectations through proactive communication and collaboration
• Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction
• Demonstrate a commitment to the company's vision and goals, actively contributing to its growth and success
• Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support
• Maintain up-to-date knowledge of federal, provincial, and local elevator industry code requirements
• Prepare reports, as required
• Other duties as assigned

What do you bring:

• Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field
• Demonstrated experience in people management, including the ability to lead, inspire, develop trust, and gain commitment from a diverse team. Ability to develop & grow team capabilities to deliver excellent service
• Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally
• Strong financial acumen, with experience managing budgets and cost control. Familiarity with sales processes related to service and repair, new construction, and modernization projects
• Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills
• Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment
• Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting
• Proficiency in MS Office (Excel, Word, Outlook) and enterprise resource planning (ERP) systems with ability to adapt to new processes & systems
• Knowledge of elevator codes, safety regulations, and industry best practices, including CSA B44 and applicable Safety Codes Act requirements (Ottawa Safety Codes Council)
• Experience working in a unionized environment and managing to a collective agreement
• Valid driver’s license and ability to travel within Ottawa and the surrounding region on operational needs

What we offer

• Compensation range: $145,000 to $195,000
• This role offers a car allowance or company vehicle and fuel card
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team

Existing Position: Perm Full-time

What Makes Us Special

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement. With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.