Field Operations Maintenance Supervisor - Edmonton

TK Elevator; Edmonton; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Company pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Bonus plans for all positions

Wellness Program

Job summary

TK Elevator is seeking a Field Operations Manager to lead field labor and support staff across northern Alberta and the NWT, aligning manpower with project schedules and customer expectations. The role emphasizes safety compliance, technical coordination, and cost control, with responsibilities spanning recruitment, reporting, and vendor coordination.

Ideal candidates bring 5+ years in elevator operations, ASME/CSA B44 knowledge, and the ability to travel within the region.

Qualifications

• 5+ years of operational/field experience in the elevator industry (mechanic role).
• Practical knowledge of ASME/CSA B44.
• Compliance with Alberta Safety Codes Act or equivalent certification.
• Ability to read and interpret technical drawings/documents/specifications.
• Care, use and application of tools used in the Elevator Industry.
• Proficiency with basic business software/hardware.
• Willingness to obtain/designations as needed.
• Desire to learn and expand elevator technology knowledge.

Responsibilities

• Direct field labor forces and support personnel to meet scheduling/obligations.
• Plan and coordinate assignments; monitor performance against budgets.
• Conduct site walkthroughs to assess scope, safety, and execution requirements.
• Develop labor estimates including hours for jobs and cost control.
• Ensure safety procedures are followed and investigate incidents.
• Oversee processes and provide technical/coordination support.
• Prepare reports as required.
• Manage remote regions in northern Alberta and NWT as needed.
• Collaborate with managers/owners to meet contractual obligations.
• Recruit and train field personnel; administer union provisions.

Skills

Leadership

Safety compliance

Communication

Read technical drawings

Travel readiness

Tools

ASME/CSA B44 knowledge

Job description

• Direct the field labor forces and support personnel in accordance with volume of sales to meet or exceed customer expectations for scheduling and execution of elevator work
• Plan, direct and coordinate employee assignments, visually monitor employee performance on projects to ensure compliance with contractual obligations and budgets
• Conduct site walkthroughs to assess scope of work, job readiness, safety considerations, and execution requirements
• Develop accurate labor estimates, including hours required for jobs, to support scheduling, resourcing, and cost control
• Ensure all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. Investigate any work-related accident/incident/near misses
• Oversee the job processes, providing technical or coordinating assistance as required. (Involves written and oral communication; involves manually preparing documentation incidental to departmental functions.)
• Prepare reports, as required
• Manage remote regions of northern Alberta and NWT, based on operational needs
• Work in coordination with property managers, designated managers, and owners to meet or exceed contractual obligations
• Participate in the recruiting and training of field and support personnel as required
• Administer provisions of the union agreement and related policies as they apply to operations and assigned personnel
• Direct the field labor force and support staff assigned to perform work ensuring maximum utilization of personnel and equipment with clear, straight forward direction and communication
• Survey existing projects for ordering of materials in alignment with the project schedule
• Maintain current knowledge of all aspects of elevator technology
• Provide exceptional customer service and communication
• Take ownership of work-related issues
• Other tasks as assigned

What you will be doing:

• Direct the field labor forces and support personnel in accordance with volume of sales to meet or exceed customer expectations for scheduling and execution of elevator work
• Plan, direct and coordinate employee assignments, visually monitor employee performance on projects to ensure compliance with contractual obligations and budgets
• Conduct site walkthroughs to assess scope of work, job readiness, safety considerations, and execution requirements
• Develop accurate labor estimates, including hours required for jobs, to support scheduling, resourcing, and cost control
• Ensure all employees comply with safety procedures as set out by company policy and provincial Health and Safety Act. Investigate any work-related accident/incident/near misses
• Conduct regular meetings (Tool Box, customer, internal, etc.)
• Oversee the job processes, providing technical or coordinating assistance as required. (Involves written and oral communication; involves manually preparing documentation incidental to departmental functions.)
• Prepare reports, as required
• Manage remote regions of northern Alberta and NWT, based on operational needs
• Work in coordination with property managers, designated managers, and owners to meet or exceed contractual obligations
• Participate in the recruiting and training of field and support personnel as required
• Administer provisions of the union agreement and related policies as they apply to operations and assigned personnel
• Direct the field labor force and support staff assigned to perform work ensuring maximum utilization of personnel and equipment with clear, straight forward direction and communication
• Survey existing projects for ordering of materials in alignment with the project schedule
• Maintain current knowledge of all aspects of elevator technology
• Provide exceptional customer service and communication
• Take ownership of work-related issues
• Other tasks as assigned

What do you bring:

• A minimum of 5 years of operational / field experience in the capacity of mechanic in the elevator Industry
• Demonstrated practical knowledge of ASME / CSA B44
• Must comply with Alberta’s Safety Codes Act (or hold an equivalent AHJ‑recognized certification)
• A proven ability to read and interpret technical drawings, documents and specifications
• Competent in the care, use and application of all tools integral to the Elevator Industry
• Competent in the use of basic business software and hardware
• A combination of experience and/or professional designations within the industry and a willingness to maintain and seek out required designations
• A desire to learn, maintain and expand knowledge of all aspects of elevator technology; both mechanical and electrical
• Experience with multi-tasking and prioritizing multiple projects
• Must be able to work under pressure and in a fast-paced environment
• Requires demonstrated interpersonal and communication skills with all levels of employees and customers, internal and external
• Valid driver’s license and ability to travel within the Edmonton Area and surrounding areas, and to remote locations within northern Alberta and the NWT based on operational needs

What We Offer

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team.

What Makes Us Special

At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.

Here's what you can look forward to:

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE - Move Beyond

TKE - Move Beyond.

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.