Operations Coordinator - Victoria, BC

TK Elevator GmbH; Victoria; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Company pension

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

Vision care

Bonus plans for all positions

Wellness Program

Job summary

TK Elevator is seeking an Administrative Operations Coordinator to join our Victoria, BC team. You will support cross‑department communication, maintain records, prepare work orders, and generate reports to drive informed decisions.

Ideal candidates have 1–2 years of administrative experience, strong organizational skills, and the ability to work independently in a fast-paced environment. We offer comprehensive benefits, pension, and opportunities for continuous development.

Qualifications

• 1–2 years of relevant administrative experience in a professional environment.
• Strong organizational, multitasking, and communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Facilitate ongoing communication between departments to ensure seamless operations.
• Collaborate with team members and managers to gather information and relay it as required.
• Act as a central point of contact for clients and field personnel with respect to scheduling of the work.
• Maintain accurate records of operational activities, contracts, training, safety, and regulatory compliance requirements in company systems.
• Prepare reports, documents, and work orders as required in both Field Complete and SharePoint Folders.
• Generate reports for supervisors and management to support informed decision-making.
• Identify and implement operational processes and propose improvements.
• Collaborate with teams to implement process enhancements and streamline workflows.
• Monitor and evaluate the effectiveness of implemented changes.
• Address customer inquiries and concerns related to operations.
• Collaborate with customer support teams to resolve issues promptly.
• Strive to enhance the overall customer experience.
• Utilize software tools and systems to track and manage operations.
• Stay updated on industry-specific technology trends and tools.
• Implement and monitor environmental sustainability initiatives within operations.
• Manage TSBC design registrations, permit applications, and regulatory compliance requirements for New Installation and Service/Modernization projects.
• Support contract administration and management, including tracking project deliverables, documentation, and customer requirements.
• Serve as the primary liaison between field operations, customers, and internal stakeholders to ensure smooth project execution and communication.
• Coordinate field workforce planning, scheduling, operational support, safety documentation, training records, certifications, and compliance reporting to ensure operational efficiency and adherence to safety and regulatory requirements.

Skills

Administrative support

Project management tools

Client-facing

Multitasking

Independent work

Tools

Field Complete

SharePoint

Job description

• Facilitate ongoing communication between departments to ensure seamless operations.
• Collaborate with team members and managers to gather information and relay it as required.
• Act as a central point of contact for clients and field personnel with respect to scheduling of the work.
• Maintain accurate records of operational activities, contracts, training, safety, and regulatory compliance requirements in company systems.
• Prepare reports, documents, and work orders as required in both Field Complete and SharePoint Folders.
• Generate reports for supervisors and management to support informed decision-making.
• Identify and implement operational processes and propose improvements.
• Collaborate with teams to implement process enhancements and streamline workflows.
• Monitor and evaluate the effectiveness of implemented changes.
• Address customer inquiries and concerns related to operations.
• Collaborate with customer support teams to resolve issues promptly.
• Strive to enhance the overall customer experience.
• Utilize software tools and systems to track and manage operations.
• Stay updated on industry-specific technology trends and tools.
• Implement and monitor environmental sustainability initiatives within operations.
• Manage TSBC design registrations, permit applications, and regulatory compliance requirements for New Installation and Service/Modernization projects.
• Support contract administration and management, including tracking project deliverables, documentation, and customer requirements.
• Serve as the primary liaison between field operations, customers, and internal stakeholders to ensure smooth project execution and communication.
• Coordinate field workforce planning, scheduling, operational support, safety documentation, training records, certifications, and compliance reporting to ensure operational efficiency and adherence to safety and regulatory requirements.
• Related duties that may be assigned as necessary

What you will be doing:

• Facilitate ongoing communication between departments to ensure seamless operations.
• Collaborate with team members and managers to gather information and relay it as required.
• Act as a central point of contact for clients and field personnel with respect to scheduling of the work.
• Maintain accurate records of operational activities, contracts, training, safety, and regulatory compliance requirements in company systems.
• Prepare reports, documents, and work orders as required in both Field Complete and SharePoint Folders.
• Generate reports for supervisors and management to support informed decision-making.
• Identify and implement operational processes and propose improvements.
• Collaborate with teams to implement process enhancements and streamline workflows.
• Monitor and evaluate the effectiveness of implemented changes.
• Address customer inquiries and concerns related to operations.
• Collaborate with customer support teams to resolve issues promptly.
• Strive to enhance the overall customer experience.
• Utilize software tools and systems to track and manage operations.
• Stay updated on industry-specific technology trends and tools.
• Implement and monitor environmental sustainability initiatives within operations.
• Manage TSBC design registrations, permit applications, and regulatory compliance requirements for New Installation and Service/Modernization projects.
• Support contract administration and management, including tracking project deliverables, documentation, and customer requirements.
• Serve as the primary liaison between field operations, customers, and internal stakeholders to ensure smooth project execution and communication.
• Coordinate field workforce planning, scheduling, operational support, safety documentation, training records, certifications, and compliance reporting to ensure operational efficiency and adherence to safety and regulatory requirements.
• Related duties that may be assigned as necessary

What do you bring:

• 1-2 years of relevant work experience in an administrative environment
• Organizational skills, multitasking abilities, drive, and capacity to work in a fast- paced environment
• Strong knowledge of written and digital project management tools
• Ability to work independently with minimal managerial supervision
• Demonstrate understanding of project phases: tenders, contracts, conception, procurements, delivery
• Strong client-facing and teamwork skills
• Excellent problem-solving ability

What we offer

• Total compensation range: $45,000 to $65,000
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team

What Makes Us Special

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Diversity & Inclusion Statement:

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.