Operations Manager - Healthcare, Food, Laundry & Housekeeping Services

Aramark; Calgary; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Three weeks vacation + 3 personal days

Health benefits from day one

Self-Directed Pension Plan with match

Employee Assistance Program

ERGs and community support

Educational Assistance and tuition for

Career growth opportunities

Safe & supportive workplace

Job summary

Aramark Canada is hiring an Operations Manager for healthcare, food, laundry and housekeeping services in Calgary. You will oversee full operations, financial accountability, and compliance with Aramark Healthcare and client standards.

You will lead all service departments, partner with client management, and drive service expansion opportunities while ensuring safety, quality and cost control across food service and facilities operations.

Qualifications

• Bachelor's or Diploma in Food Service & Nutrition Management is an asset.
• 5+ years progressive experience managing operations with $1–$2 million financial and operational responsibility.
• Healthcare Food Service management experience is preferred.
• Familiarity with PIDAC is an asset.
• Strong verbal and written communication with clients, customers and staff.
• P&L accountability or contract-managed service experience is desirable.
• Must manage confidential information responsibly.

Responsibilities

• Plan, administer and direct all unit activities for food and facilities service.
• Ensure compliance with food safety, sanitation and workplace safety standards.
• Maintain client relationships and identify service expansion opportunities.
• Direct and develop Food Service Supervisors and front-line staff.
• Supervise food service, cost control and cash handling.
• Supervise housekeeping staff and enforce infection control standards.
• Set housekeeping standards and schedules for facility areas.
• Develop forecasts and explain variances; manage contract accounting functions.
• Ensure adherence to all contract obligations.
• Conduct monthly Food Safe Audits and related audits and safety briefs.

Skills

Operations management

P&L accountability

Leadership

Communication

Education

Bachelor's or Diploma in Food Service

PIDAC familiarity

Tools

Qualtrics

Food Safe Audit

FFP (Facility Fit Pro)

Job description

Operations Manager – Healthcare, Food, Laundry & Housekeeping Services

Location: Calgary, AB, Canada

Requisition #: 686554

Aramark Canada is looking for an Operations Manager who will be responsible for the full operation of food services, housekeeping, and resident laundry in a multi-service environment that includes Long Term Care, Daily Assisted Living.

The Operations Manager is responsible for the food and facilities contract and its financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client. Leads departments of all services managed. Establishes and maintains effective working relationship with other departments to provide a unified experience for patients, residents, visitors, and employees.

Responsibilities

• The Operations Manager plans, administers and directs all unit activities related to food and facilities service.
• Ensures compliance to food safety, sanitation, and overall workplace safety standards.
• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.
• Provides overall direction and manages performance for all Food Service Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.
• Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.
• To supervise the Housekeeping staff on all shifts in the performance of their work schedules to ensure adherence to established departmental cleaning and infection control standards.
• To assist with the establishment of housekeeping standards and to develop work schedules for applicable areas of the facility.
• Develops operational component forecasts and can explain variances. Responsible for component's accounting functions.
• Ensures compliance with all contract obligations.
• Performs/delegates monthly Food Safe Audit (Food Safety and Fundamentals).
• Performs/delegates monthly Qualtrics targets.
• Performs/delegates monthly Housekeeping Audits (Facility Fit Pro – FFP).
• Performs/delegates monthly Safe Briefs, Safe Observations, JHSC Meetings and Workplace Inspections.

Qualifications

• Bachelor's Degree or Diploma in Food Service & Nutrition Management is an asset.
• Requires 5+ year’s progressive experience managing operations with $1 - $2 million financial and operational responsibility. Multi-service experience would be considered an asset.
• Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.
• Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset.
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.
• P&L accountability and/or contract-managed service experience is desirable.
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

Accommodations for job applicants with disabilities are available upon request.

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

The pay range for this position is $60,471.00 - $75,000.00.