Operations Manager - Healthcare, Food, Laundry & Housekeeping Services

Aramark Canada; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Three weeks vacation

Health benefits

Pension plan

Employee assistance program

ERGs

Educational assistance

Career growth

Safe workplace

Job summary

Aramark Canada is seeking an Operations Manager to oversee food services, housekeeping and resident laundry in a multi-service healthcare environment in Calgary. You will lead food service supervisors, drive safety and sanitation standards, and manage financial accountability for the contract.

The role requires 5+ years of operations leadership in healthcare dining/ facilities, strong communication, and P&L responsibilities.

Qualifications

• Bachelor's degree or diploma in Food Service & Nutrition Management is preferred.
• 5+ years of operations management with $1–$2 million financial responsibilities.
• Experience in multi-service healthcare environments.
• Strong communication and leadership skills.
• P&L accountability or contract-managed services experience desirable.
• Familiarity with PIDAC is an asset.

Responsibilities

• Plan, administer and direct all unit activities related to food and facilities service.
• Ensure compliance with food safety, sanitation, and workplace safety standards.
• Build client relations and identify service expansion opportunities.
• Oversee and develop Food Service Supervisors and front-line staff.
• Direct, train, and manage food service department on presentation, cost control, and cash handling.
• Supervise housekeeping staff across shifts and maintain infection control standards.
• Develop housekeeping standards and schedules.
• Forecast operational components and manage accounting functions.
• Ensure compliance with all contract obligations.
• Perform monthly audits and targets.
• Lead monthly safety briefs and inspections.

Skills

Leadership

Communication

P&L accountability

Healthcare food service

PIDAC familiarity

Operations management

Education

Bachelor's Degree or Diploma in Food Service & Nutrition Management

Job description

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover.

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond.

Aramark Canada is looking for an Operations Manager who will be responsible for the full operation of foodservices, housekeeping, and resident laundry in a multi service environment that includes Long Term Care, Daily Assisted Living.

The Operations Manager is responsible for the food and facilities contract and its financial accountability, and compliance with the standards established by Aramark Healthcare, regulatory agencies and client. Leads departments of all services managed. Establishes and maintains effective working relationship with other departments to provide a unified experience for patients, residents, visitors, and employees.

Responsibilities Include But Are Not Limited To

• The Operations Manager plans, administers and directs all unit activities related to food and facilities service.


• Ensures compliance to food safety, sanitation, and overall workplace safety standards.


• Interacts with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding. Identifies Aramark service expansion opportunities.


• Provides overall direction and manages performance for all Food Service Supervisors and front-line employees, ensuring employee development, engagement and compliance with human resource related policies and standards.


• Directs, staffs, and trains food service department regarding food presentation, quality, cost control, and cash handling.


• To supervise the Housekeeping staff on all shifts in the performance of their work schedules to ensure adherence to established departmental cleaning and infection control standards.


• To assist with the establishment of housekeeping standards and to develop work schedules for applicable areas of the facility.


• Develops operational component forecasts and can explain variances. Responsible for component's accounting functions.


• Ensures compliance with all contract obligations.


• Performs/delegates monthly Food Safe Audit (Food Safety and Fundamentals)


• Performs/delegates monthly Qualtrics targets


• Performs/delegates monthly Housekeeping Audits (Facility Fit Pro ? FFP)


• Performs/delegates monthly Safe Briefs, Safe Observations, JHSC Meetings and Workplace Inspections

Qualifications

• Bachelor's Degree or Diploma in Food Service & Nutrition Management is an asset.


• Requires 5+year's progressive experience managing operations with $1 - $2 million financial and operational responsibility. Multi-service experience would be considered an asset.


• Healthcare Food Service management, Environmental, Facility engineering role in large complex site preferred.


• Familiarity with PIDAC (Provincial Infectious Disease Advisory Committee) is an asset


• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff.


• P&L accountability and/or contract-managed service experience is desirable.


• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information.

Accommodations for job applicants with disabilities are available upon request.

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.


• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more because your health matters.


• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched by Aramark helping you grow your retirement savings faster.


• Well-Being Support: Access Aramark's Employee Assistance Program for confidential resources and support for you and your family whenever you need it.


• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.


• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.


• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.


• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You’ll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you’ll be empowered to try new things and find solutions to tough problems. No matter what you’re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.