Associate Operations Manager - Healthcare: Food, Laundry & Housekeeping Services

Aramark Canada; Calgary; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Three weeks paid vacation plus 3 flex/

Comprehensive health benefits from day

Self-Directed Pension Plan

Employee Assistance Program

ERGs and diversity initiatives

Educational Assistance and tuition/sch

Career growth opportunities

Safe and supportive workplace

Job summary

Aramark Canada is seeking an Associate Operations Manager to lead food services, housekeeping, and resident laundry in a supportive living environment. The role blends operations with hands-on culinary expertise to ensure food safety, resident satisfaction, and high service standards.

You will supervise a multidisciplinary team, drive quality initiatives, and participate in resident engagement and events while maintaining strong vendor relations and scheduling accuracy.

Qualifications

• Minimum 2-year college diploma in Management, Hotel/Restaurant, Dietetics, or related field.
• Advanced Food Safety Certification preferred; First Aid and cooking certs are assets.
• Hands-on culinary experience in food preparation is advantageous.
• Experience supervising or managing in healthcare or supportive living settings is preferred.

Responsibilities

• Oversee daily operations of food services, housekeeping and laundry.
• Organize catering and event preparation and delivery.
• Ensure health, safety, audit and policy compliance.
• Lead planning, equipment recommendations and quality initiatives.
• Act as interim manager during absences of the Support Services Manager.
• Recruit, train, coach and schedule staff; conduct safety observations and performance reviews.
• Maintain scheduling systems and payroll input.
• Engage residents and families through sessions and events.

Skills

Verbal and written communication

Microsoft Word

Outlook

Excel

Independent work

Adaptability

Education

2-year college diploma in Management/Hotel/Restaurant/Dietetics

Advanced Food Safety Certification (preferred)

First Aid Certification (asset)

Cooking certification (asset)

Tools

Kronos

E4W Payroll

Job description

The Associate Operations Manager plays a key leadership role in overseeing food services, housekeeping, and resident laundry operations in a supportive living environment. This role combines operational management with hands‑on culinary expertise, ensuring high standards of service delivery, food safety, and resident satisfaction. The successful candidate will lead and support a multidisciplinary team, contribute to quality assurance initiatives, and actively participate in resident engagement and special events.

Responsibilities

Operational Leadership

• Oversee daily operations of food services, housekeeping, and laundry.
• Organize and delegate preparation and delivery of catered functions and special events.
• Ensure compliance with client and company policies, including health & safety and audit standards.
• Participate in business planning, capital equipment recommendations, and quality improvement initiatives.
• Act as interim manager during absences of the Support Services Manager.

Culinary Oversight

• Supervise kitchen operations and ensure adherence to food safety protocols.
• Assist in food preparation using various cooking methods (baking, roasting, steaming, etc.).
• Maintain production records, update forecasting schedules, and ensure accurate menu postings.
• Collaborate with the Dietitian to manage resident dietary needs and menu development.
• Conduct weekly food service rounding with residents and ensure feedback is actioned.
• Manage inventory, ordering, and vendor relations for food and kitchen supplies.

Team Management & HR Functions

• Recruit, train, coach, and schedule staff across all service areas.
• Conduct safety observations and implement corrective actions as needed.
• Lead regular staff meetings and contribute to employee performance management.
• Maintain scheduling systems (e.g., Kronos) and payroll input (E4W).

Resident & Client Engagement

• Attend Resident Association and Family Information sessions.
• Investigate and resolve resident, family, and employee concerns.
• Support recreation catering and contribute to social club activities and open house planning.

Qualifications

Education & Certifications

• Minimum 2-year College Diploma in Management, Hotel/Restaurant, Dietetics, or related field.
• Advanced Food Safety Certification (preferred).
• First Aid Certification (an asset).
• Cooking certification (an asset).

Experience

• Minimum 2?3 years of supervisory or management experience in a healthcare or supportive living environment.
• Hands‑on culinary experience in food preparation and kitchen operations.

Skills & Competencies

• Strong verbal and written communication skills.
• Proficient in Microsoft Word, Outlook, and Excel.
• Ability to work independently in a fast‑paced environment.
• Physically capable of light lifting and frequent walking.
• Flexible and adaptable to changing schedules and operational needs.
• Friendly, service‑oriented attitude toward residents, clients, and co‑workers.

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well‑being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more because your health matters.
• Future Security: A Self‑Directed Pension Plan where every dollar you contribute is matched by Aramark helping you grow your retirement savings faster.
• Well‑Being Support: Access Aramark's Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post‑secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You’ll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you’ll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you’ll be empowered to try new things and find solutions to tough problems. No matter what you’re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.