Operations Manager - Facility Maintenance

Black & McDonald Limited; Toronto; On-site; CAD 75,000 - 115,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to lead their Facilities Management team. In this pivotal role, you will ensure the delivery of high-quality services while fostering strong relationships with clients and stakeholders. You will champion the adoption of innovative technologies and maintain a strong focus on health, safety, and environmental standards. With a commitment to continuous improvement, you will guide your team in achieving operational excellence and customer satisfaction. If you thrive in a dynamic environment and are passionate about driving success, this opportunity is perfect for you.

Qualifications

• 3-5 years management experience in Facilities Management or operations management.
• 10+ years in progressive positions within Facility Management Operations.

Responsibilities

• Oversee operations, ensuring consistency and quality in service delivery.
• Lead meetings and provide performance reporting to stakeholders.
• Develop and implement quality control programs and manage subcontractors.

Skills

Analytical Skills

Time Management

Communication Skills

Problem Solving

Customer Focus

Change Orientation

Continuous Learning

Education

University degree in civil engineering

College diploma in construction technology

Trade license

Tools

JDE

DSI

CMMS Dashboards

Job description

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting directly to the Sr. Operations Manager for FMO / ICI, the Operations Manager’s primary function is to realize and expand Black & McDonald core value through overall relationship and outcome management and by applying an integrated approach to delivery of all Black & McDonald self-performed, managed work, including but not limited:

• Ensuring processes and procedures are in place to ensure consistency and continuity of services.
• Demonstrating a leadership role in all aspects of HSE for the staff under his care.
• Leveraging and deploying the wider Black & McDonald service offering and resources.
• Establishing a governance model that gives customers direct interface with our senior management.
• Acting as the Owner’s Representative for the stipulated work and any other tasks as requested.
• Holding primary responsibility for clear, comprehensive and timely reporting as agreed.
• Addressing, documenting and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customers.
• Providing technical and operational guidance and support to the Facilities Manager and Project Management.
• Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction.
• Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations.
• Championing adoption and leveraging of emerging technologies to achieve better business outcomes.
• Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of our customers.
• Executing tasks and leading staff in accordance with Corporate Policy.
• Building, promoting and maintaining good customer and vendor relationships.
• Preparing contracts and negotiating revisions, changes, and additions to contractual agreements with suppliers, and subcontractors.
• Developing and implementing quality control programs.
• Representing the company on matters such as business services and union matters.
• Preparing progress reports and issuing progress schedules to clients.
• Hiring and supervising the activities of subcontractors and subordinate staff.
• Participating and providing updates to customer designates during weekly / bi-weekly / monthly meetings or as needed.
• Providing assistance for internal or client-based audits or inspections as needed.
• Ensuring that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations.
• Providing oversight and technical guidance to direct reports, as needed.
• Providing assistance with emerging critical responses, on an as-needed basis.
• Performing site inspections to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports.
• Ensuring staff compliance with applicable training requirements (internal / client specific) and ensuring job specific procedural guidelines are followed.
• Providing SMART benchmarks for staff KPI’s and providing feedback semi-annually in the form of documented performance assessments.

COMPETENCY REQUIREMENTS

• Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc)
• Advanced analytical and time management skills
• Understanding of Facility Management processes and standards, either through work experience or qualifications
• Change Orientation
• Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards
• Continuous Learning
• Customer Focus
• Excellent Communication Skills
• Problem Solving and Innovation

EDUCATION REQUIREMENTS

• A university degree in civil engineering, a CET, college diploma in construction technology, or related education is considered an asset
• A trade license may be an asset
• Experience in the Facility Management industry may substitute for post-secondary education requirements

WORK EXPERIENCE REQUIREMENTS

• Minimum 3 - 5 years Management experience within Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors.
• Minimum of 10 years in progressive positions within FMO

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Able to travel within the Greater Toronto Area (GTA)
• Security clearance requirements: must be able to get reliability or secret clearance

Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.