Operations Manager at West Four Group of Companies

West Four Group of Companies; Edmonton; On-site; CAD 77,000 - 94,000; Full time

Benefits offered by this job

Extended health care

Vision care

Dental care

Vacation & paid Time off

Life insurance

Store discount

Employee assistance program

Job summary

West Four Group of Companies in Edmonton, AB, is seeking an Operations Manager for full-time, on-site work. You will lead day-to-day branch operations, oversee inventory control, and drive profitable performance across departments.

Requirements include at least 5 years of operations management experience and fluency in English. The role emphasizes staff leadership, strong communication, and building a positive customer-focused environment.

Qualifications

• Minimum 5 years in operations management.
• Strong leadership and staff management abilities.
• English language required for communication.

Responsibilities

• Oversee daily branch operations and policies.
• Manage inventory control including cycle counts.
• Monitor revenue and margin performance with managers.
• Lead staff and ensure professional customer service.
• Coordinate with Production, Sales and Category Managers.

Skills

Leadership

Operational expertise

Communication

Job description

West Four Group of Companies, a leader in the Western Canadian market, specializes in the supply of doors, hardware, and building specialties. With trade brands including Security Building Supplies, Madero, Penner Doors & Hardware, WSI Modular, Two Six Creative, and West Four Distribution, we boast facilities across Calgary, Edmonton, Saskatoon, Red Deer, Regina, and Winnipeg. We offer our employees the opportunity to grow personally and professionally while exceeding customer expectations. We also offer health & dental benefits, comprehensive product training, an excellent working environment and company culture. This is a full-time opportunity. West Four Group of Companies, in Edmonton, has an opportunity for the right individual.

The Operations Manager is responsible for the execution of sales through effective day-to-day operations of the branch. This role has a strong focus on Inventory Control, including cycle counting, physical inventory counting, and monitoring day-to-day inventory transactions, while ensuring quality customer service and operational efficiency. This individual assists in the oversight of all staff (excluding the sales and purchasing teams) and is responsible for finding ways to make the location more profitable by providing effective, disciplined methods of operations. Working closely with the Production Manager, Sales Manager, and Category Manager, the Operations Manager helps maintain effective communication between all departments and supports overall branch success.

FINANCIAL AND EXPENSES

• Responsible for expense component of the division.
• Financial Review: work closely with the Controller and Sales Manager monthly to review revenue and margining performance.
• Monitor sales performance, as it pertains to Operations.

COMMUNICATION AND STAFFING

• Financial performance: Conduct regular meetings with Sales Manager to review monthly financial performance.
• Conduct regular meetings with Sales Manager, and key sales reps to monitor issues, upcoming events, and open order file.
• Attend end monthly meetings with Operations Managers from other locations to ensure best practices are in place.
• The Operations Managers must display strong leadership skills, resolving conflict quickly and efficiently with both the customer and company in mind.

CUSTOMER RELATIONS

• Be comfortable meeting and speaking with all customers.
• Ensure staff acts professionally when dealing with all customers.
• Presenting themselves professionally in both manor and dress when attending customer facing events.

STAFFING AND TRAINING

• To post for, interview, and monitor training of all employees in that location, excluding the sales team and Production teams.
• To ensure all new hires have read and signed all employee documentation.
• Conduct semi-annual reviews with all staff members and ensure peak performance from all.

DUTIES AND RESPONSIBILITIES

The Operations Manager oversees the policies and procedures as established for the West Four Group brand. This individual will assist in ensuring adherence to policies and procedures for Edmonton and help ensure a consistent and positive brand message operationally. To ensure that each department is operating at the highest level, all procedures are followed. The supervisor (if applicable) reports on day-to-day issues as they may arise.

• Health and Safety: all guidelines and laws are followed.
• Warehouse management: shipping, receiving, and logistics.
• Ensure Warehouse discipline in labelling, putaway and cycle counting is followed.
• Equipment: schedule and monitor all maintenance programs and give recommendations for new equipment as needed.
• Building repair and maintenance: maintain the appearance and performance of the building.
• Inventory & Purchasing: Collaborate with the Purchasing Team to monitor and maintain appropriate inventory levels, ensuring effective control over warranty items, discontinued goods, credits, and returns. Aligning Operational activities with purchasing activities within the location, including coordination with the Rebuyer and Category Manager, while maintaining a strong understanding of required stock levels and replenishment needs.
• Administration: stock transfers, invoicing, policies.

Please visit www.westfour.ca for company information.

Benefits

• Extended health care
• Vision care
• Dental care
• Vacation & paid Time off
• Life insurance

Pay: From $85,175.00 per year

Additional Benefits

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Store discount

Experience: Operations management: 5 years (required)

Language: English (required)

Location: Edmonton, AB (required)

Work Location: In person