Operations Manager

Monark; White Rock; On-site; CAD 60,000 - 75,000; Full time

Job summary

Join a leading company as an Operations Manager in White Rock, British Columbia. You will drive operational excellence and lead diverse initiatives while collaborating with cross-functional teams. This full-time role offers competitive compensation and opportunities for professional growth.

Benefits

Impactful Projects

Collaborative Environment

Growth Opportunities

Qualifications

• 2+ years in Operations Manager or similar roles.
• Experience managing and motivating teams.

Responsibilities

• Oversee program planning and execution.
• Lead operational tasks for business growth.
• Develop communication materials and reports.

Skills

Leadership Abilities

Organizational Skills

Communication Excellence

Analytical Thinking

Education

High school diploma

Bachelor’s degree in a related field

Tools

Five9

Genesys

Zendesk

Microsoft Office Suite

Job description

Monark White Rock, British Columbia, Canada

Join or sign in to find your next job

Join to apply for the Operations Manager role at Monark

Monark White Rock, British Columbia, Canada

1 day ago Be among the first 25 applicants

Join to apply for the Operations Manager role at Monark

Get AI-powered advice on this job and more exclusive features.

Job Openings

Operations Manager

Operations & Customer Success - White Rock, British Columbia

Department

Operations & Customer Success

Employment Type

Permanent - Full-Time

Minimum Experience

Experienced

Compensation

$60,000 - $75,000

At Monark, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.

We are seeking an Operations Manager to join our passionate team and help drive operational excellence across various initiatives. In this role, you will lead program management efforts, support business growth, and ensure day-to-day operations are executed efficiently. Your ability to collaborate with cross-functional teams and external partners will be vital to turning our vision into reality.

Key Responsibilities

Program Management and Coordination

• Oversee the planning, organizing, and execution of programs in alignment with organizational goals.
• Ensure policies and best practices are consistently implemented and maintained.
  
  

Team Leadership and Stakeholder Engagement

• Provide guidance and leadership to cross-functional teams, fostering a supportive and collaborative environment.
• Build and maintain positive relationships with both internal and external stakeholders.
• Facilitate meetings and events, including agenda preparation and schedule coordination.
  
  

Operational Efficiency and Innovation

• Lead day-to-day operational tasks that contribute to business growth and program development.
• Identify and address operational challenges, proposing strategic improvements to enhance efficiency.
• Troubleshoot issues with services or products to ensure timely resolutions.
  
  

Communication and Reporting

• Develop presentations, summaries, and other communication materials to promote company-wide understanding of programs.
• Prepare reports and analyze data to support management in data-driven decision-making.
  
  

Training and Mentorship

• Equip contact center representatives with the knowledge, tools, and resources required for effective customer interactions.
• Collaborate with various departments to refine operational procedures aligned with business objectives.
  
  

Technology and Systems Optimization

• Ensure effective use of technology for operational processes, staying updated on call center systems and tools.
• Evaluate new technologies and processes to optimize performance and productivity.
  
  

Additional Responsibilities

• Take on other duties as assigned to support organizational needs.
  
  

Qualifications And Skills

• Proven Experience: 2+ years in roles such as Operations Manager, Customer Support Supervisor, Team Lead, Operations Analyst, or Project Manager.
• Educational Background: High school diploma required; a bachelor’s degree in a related field is strongly preferred.
• Leadership Abilities: Demonstrated experience managing and motivating teams to achieve operational goals.
• Industry Knowledge: Familiarity with omnichannel support models and call center systems (e.g., Five9, Genesys, Zendesk).
• Organizational Skills: Strong time management and organizational abilities to handle multiple priorities effectively.
• Communication Excellence: Outstanding verbal and written communication skills, with a keen eye for detail in grammar and punctuation.
• Relationship Building: Proven ability to build and maintain strong relationships with both internal and external stakeholders.
• Analytical Thinking: Skilled in creative problem-solving and data-driven decision-making.
• Technical Proficiency: Proficient in creating impactful presentations and reports; experience with Microsoft Office Suite or similar software.
• Additional Skills (Preferred):
• Certifications in project management (e.g., PMP) or process improvement (Six Sigma, Lean).
• Experience leading cross-functional teams in fast-paced environments.
• Advanced Excel or data analysis capabilities.
  

What We Offer

• Impactful Projects: Work on initiatives that truly make a difference in local and global communities.
• Collaborative Environment: Join a supportive workplace that values innovation, teamwork, and continuous learning.
• Growth Opportunities: Access to professional development, mentorship, and leadership pathways.
  
  

If you are an experienced and motivated operations professional looking to help shape our organization’s future, we want to hear from you. Join Monark and make your mark by driving excellence in everything we do!

First Name

Last Name

Email

Phone

Address

City

Province

–Select–

Postal Code

Country

Canada

Resume

No file selected

Date Available

Desired Pay

Website, Blog, or Portfolio

LinkedIn Profile URL

Are you legally entitled to work for any Canadian employer?

This is an in-office position; are you able to commute to our South Surrey Office?

Do you have experience in a management or team lead position? If so, specify

Thank You

Your application was submitted successfully

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Monark by 2x

Sign in to set job alerts for “Operations Manager” roles.

Delta, British Columbia, Canada 3 days ago

Richmond, British Columbia, Canada 2 weeks ago

Coquitlam, British Columbia, Canada 2 months ago

Port Coquitlam, British Columbia, Canada 2 days ago

Burnaby, British Columbia, Canada 1 day ago

Langley, British Columbia, Canada CA$50,000.00-CA$80,000.00 2 months ago

Warehouse Manager - Operations, Mon to Fri

Port Coquitlam, British Columbia, Canada 1 day ago

operations manager - administrative services

Delta, British Columbia, Canada 2 months ago

Burnaby, British Columbia, Canada 1 month ago

Burnaby, British Columbia, Canada 2 weeks ago

Delta, British Columbia, Canada 6 days ago

Burnaby, British Columbia, Canada 1 week ago

Richmond, British Columbia, Canada 3 days ago

Production ManagerDonald's Fine Foods - Richmond January 27, 2025

Richmond, British Columbia, Canada 1 month ago

Langley, British Columbia, Canada CA$70,000.00-CA$90,000.00 23 hours ago

Burnaby, British Columbia, Canada 2 weeks ago

Burnaby, British Columbia, Canada CA$100,000.00-CA$130,000.00 1 week ago

Richmond, British Columbia, Canada CA$46,000.00-CA$53,000.00 2 weeks ago

Richmond, British Columbia, Canada 2 weeks ago

Burnaby, British Columbia, Canada 1 day ago

Richmond, British Columbia, Canada 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.