Operations Manager

LVMH; Toronto; On-site; CAD 90,000 - 105,000; Full time

Benefits offered by this job

Benefits package

Employee discount

Job summary

Louis Vuitton Toronto Yorkdale Mall (UHZ) is seeking an Operations Manager to join the team and act as an ambassador of the Brand. You will assist the Store Director, mentor the team, and drive operational objectives to ensure the highest level of client experience.

In this role you will manage sales floor operations, guide repairs flow with Client Care, and oversee inventory, shipping/receiving, and training on processes and compliance. A competitive base salary and strong benefits are offered.

Qualifications

• Experience leading retail teams and driving customer service.
• Ability to train staff on procedures and compliance.
• Strong focus on inventory, shipping/receiving, and store operations.

Responsibilities

• Team management and development of store staff.
• Store facility and systems management.
• Inventory management and order/shipping lifecycle.
• Implement policies and procedures to ensure brand standards.
• Deliver exceptional client care and oversee alterations when applicable.

Skills

Team management

Store operations

Floor management

Inventory management

Policies & procedures

Client care

Job description

Louis Vuitton Toronto Yorkdale Mall (UHZ) is seeking a high caliber, operationally sound, and commercially minded Operations Manager to join the team.

As an Operations Manager, you will be an ambassador of the Brand. You will assist the Store Director in leading and mentoring the team. You will proactively encourage the achievement of operational objectives and ensure that the highest level of Client experience is delivered through strong operational support. You will represent the Brand values and demonstrate the Louis Vuitton attitudes towards Clients and team members.

Job responsibilities

As an Operations Manager, you will ensure business opportunities are improved through efficient sales floor management. In partnership with the Client Care team members, you will facilitate flow of repairs to ensure the aftersales critical metrics are achieved.

With your operational expertise, you will handle inventory and the shipping/receiving lifecycle in an efficient, clean, secure, and organized fashion. In addition, you will serve as point person to guide and train store teams on the process and company compliance directives. In collaboration with management, you will assist with the maintenance of the store facility, ensure organization of all back of house areas and act as on-site technological support.

• Team Management and Development
• Optional: Selling and Floor Management
• Store Facility and Systems
• Inventory Management
• Policies and Procedures
• Client Care (& Alterations when applicable)

Profile

In this role, you will support training on all operational procedures and communication systems, as well as build a positive work environment by encouraging collaboration within the team and managers. Additionally, this role will ensure the highest standards in preparing and packaging client merchandise and leading all aspects of the client delivery process; inclusive of communication, troubleshooting and delivery support.

Additional information

The appointed candidate will be offered a base salary within the range of $90-$105CAD, plus the opportunity to participate in our Retail Bonus program, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, life insurance and AD&D, various paid time off programs, and employee discount/perks.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training within the luxury and retail environment.

Louis Vuitton is proud to be an equal-opportunity employer. We welcome and encourage applications from people with disabilities and recognize the importance of Equality, Diversity, and Inclusion. Accommodations are available for applicants with disabilities throughout the recruitment, selection and assessment process. If you require accommodation, please let us know in advance and we will work with you to meet your needs (please contact our toll free hotline at 1-877-778-5463 with any accommodation requests).

Please note, we appreciate all applicants for their interest but only those selected for an interview will be contacted.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

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