Operations Manager

Property Management Toronto; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Property Management Toronto is seeking an Operations Manager to lead day-to-day residential property management operations and core HR functions. You will guide a cross-functional team of about 10, drive process optimization, ensure regulatory governance, and leverage automation to improve service delivery.

In-office five days a week at 141 Bathurst Street, you will report to the General Manager of Operations and uphold high standards for tenants, landlords, and vendors.

Qualifications

• 3-5+ years of progressive experience in residential property management or real estate.
• 2+ years of direct supervisory or team leadership experience.
• Deep working knowledge of the Ontario RTA, LTB processes, and Toronto municipal property standards.
• Tech-savvy and comfortable with AI tools, automated workflows, and PM software (Rentvine, LeadSimple).
• Clear, professional communication with tenants, landlords, vendors, and internal teams.
• In-office five days a week; hands-on leadership role.

Responsibilities

• Direct daily property operations, response times, leasing workflows, and file audits.
• Work daily in software platforms like LeadSimple, Rentvine, JotForm, Slack, and Google Workspace.
• Utilize automation to optimize service delivery and guide upcoming process automation.
• Maintain strict compliance with Ontario RTA and Toronto property standards; oversee LTB filings.
• Manage external contractors and ensure service contract fulfillment.
• Serve on after-hours emergency management rotation for escalations.

Skills

Team leadership

Communication

Tech-savvy

Regulatory knowledge

Education

Residential property management experience

Tools

Rentvine

LeadSimple

JotForm

Slack

Google Workspace

Job description

Job Title: Operations Manager | Residential Property Management

Location: 141 Bathurst Street, Toronto, ON

Job Type: Full-time, onsite

Reports To: General Manager of Operations

About PMT: Property Management Toronto has been managing rental properties for over 15 years. Today we manage 1,500+ rental doors across the GTA and Southwestern Ontario with a flat-rate model and a 0.7% vacancy rate. We run on a modern stack: AI receptionists answer our phones, automated workflows handle intake and routine follow-up, and our team focuses on the work that actually needs a person.

About the Role: Serving as the vital bridge between senior leadership and front-line employees, the Operations Manager leads our day-to-day residential property management operations and core human resources functions. You will directly lead a cross-functional team of approximately 10 team members while leveraging PMT's advanced automation systems.

Because automation absorbs repetitive admin, this role focuses on high-impact operational leadership, team oversight, process optimization, and regulatory governance. You are responsible for translating high-level strategy into daily execution, ensuring strict adherence to residential property management standards, streamlining tech workflows, and keeping the digital record matched to reality on the ground.

What You'll Own:

• Manage, coach, and support a cross-functional team of approximately 10 team members.
• Oversee full-cycle recruiting, candidate interviewing, onboarding, and employee relations.
• Handle scheduling, performance reviews, conflict resolution, and accurate, timely payroll processing.

Operational Execution & Automation

• Direct daily property operations, response times, leasing workflows, and file audits.
• Work daily in software platforms like LeadSimple, Rentvine, JotForm, Slack, and Google Workspace.
• Utilize PMT's advanced automation systems to optimize service delivery, clear escalated exceptions, and help decide what processes to automate next.

Regulatory Compliance & LTB Governance

• Maintain strict compliance with the Ontario Residential Tenancies Act (RTA) and Toronto municipal property standards.
• Oversee Landlord and Tenant Board (LTB) procedures, including legal notice delivery (N-forms, L-applications).
• Ensure internal SOP compliance across all property management and HR files.
• Manage external contractors (HVAC, plumbing, cleaning, etc.) and ensure service contract fulfillment.
• Serve on the after-hours emergency management rotation to handle critical property escalations.
• Verify vendor service completion standards and hand accurate information to accounting.

How Success Is Measured:

Team & Automation Efficiency

High team productivity, SLA achievement, and workflow automation efficiency

HR & Onboarding

Timely, accurate payroll administration and seamless candidate onboarding

Regulatory & SOP Compliance

Strong compliance scores across RTA regulations, LTB filings, HR, and SOP audits

Retention & Engagement

High tenant, client, and employee engagement and retention metrics

Maintenance & Escalation

Fast response and resolution efficiency for maintenance and after-hours emergency escalations

What You'll Need:

• 3-5+ years of progressive experience in residential property management or real estate
• 2+ years of direct supervisory or team leadership experience
• Deep working knowledge of the Ontario RTA, LTB processes, and Toronto municipal property standards
• Tech-savvy and quick with software: comfortable working alongside AI tools, automated workflows, property management software (Rentvine, LeadSimple), JotForm, Slack, and Google Workspace
• Clear, professional communication with tenants, landlords, vendors, and internal teams
• In-office five days a week; this is a hands-on leadership role
• Reports To: General Manager of Operations
• Compensation: Competitive salary based on experience
• Location: In-Office (200-141 Bathurst Street, Toronto)