Operations Manager

Klondike Cold Storage; Surrey; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Health & Dental Benefits

Time Off & Work-Life Balance

Retirement Savings

Employee Experience & Growth

Safety & PPE

Career Stability

Transit Accessibility

Job summary

Klondike Cold Storage in Surrey, BC is seeking an experienced Operations Manager to oversee daily warehouse operations, ensuring temperature-controlled handling and efficient movement of goods. You will lead a team, manage multishift coordination, and drive KPIs across accuracy, productivity, and costs.

The role requires 5+ years in warehouse/logistics operations with at least 3 years in a leadership position, plus a solid grasp of WMS, inventory management, and reporting.

Qualifications

• Degree or diploma in Business Administration, Supply Chain Management, Logistics, Operations Management, or related field
• Minimum of five years of progressive warehouse or logistics operations experience
• Experience in 3PL, cold storage, or temperature-controlled environments preferred
• Strong understanding of warehouse operations, inventory control, shipping/receiving, labour planning and KPIs
• Leadership skills including employee development, performance management and team engagement
• Knowledge of health and safety requirements, food safety, and cold storage procedures
• Experience with WMS and operational reporting tools
• Strong analytical, organizational, communication and problem-solving skills
• Ability to manage competing priorities and implement practical solutions in a fast-paced environment
• Customer-focused with ability to build relationships across stakeholders

Responsibilities

• Oversee daily warehouse operations including shipping, receiving, inventory control, order fulfilment, and storage of frozen/refrigerated products
• Ensure compliance with customer specs, temperature requirements and procedures
• Coordinate resources and workflows to support efficient operations
• Review layouts and processes to improve productivity, accuracy, and space utilization
• Lead, coach and develop warehouse supervisors and employees
• Oversee recruitment, onboarding, training, staffing levels and workforce planning
• Address performance concerns and workplace conflicts promptly
• Support development, succession planning and continuous improvement initiatives
• Establish and monitor KPIs: productivity, inventory accuracy, order/shipping performance, labour efficiency
• Monitor costs and budgets, identify opportunities for cost savings
• Evaluate performance and implement process improvements
• Prepare operational reports for senior management
• Maintain effective relationships with customers and coordinate with internal departments
• Address customer concerns promptly and professionally
• Communicate customer requirements to warehouse teams
• Ensure safety procedures and PPE are followed
• Support compliance with health and safety and food safety requirements

Skills

Leadership & management

Warehouse operations

WMS

Inventory control

Operational reporting

Communication

Problem-solving

Education

BA/BS in Business Admin, Supply Chain, Logistics or Ops Mgmt

Equivalent experience

Tools

WMS

Inventory management software

Job description

COMPANY DESCRIPTION

Klondike Cold Storage is a third-party logistics company that receives, stores, and loads frozen and refrigerated products for our customers. From farm to fork, we believe that every meal tells a story, and that story begins with the dedicated individuals who work tirelessly to produce, package, and transport food. Our role is to bridge that gap. We provide our clients with a range of reliable storage options, coupled with warm, friendly service that goes above and beyond.

Our vision is to lead state of the art cold storage solutions across Canada and beyond. Our mission is to have cold buildings, and warm hearts.

JOB PURPOSE

The Operations Manager is responsible for overseeing and managing warehouse operations at the assigned facility, ensuring the efficient handling, storage, and movement of goods in temperature-controlled environments. This role combines day-to-day operational management with strategic oversight to optimize processes, improve productivity, control costs, and maintain high standards of customer service.

The Operations Manager ensures compliance with applicable safety regulations, employment standards, and operational best practices while fostering a productive, accountable, and motivated team. Reporting directly to the Director of Operations, this role plays a key part in achieving operational targets, meeting customer expectations, and supporting the company's continued growth.

Employment Type: Full-time, Permanent

Schedule: Monday to Friday, 40 hours per week

Location: On-site – Surrey & Langley, BC

Salary Range: $90,000–$110,000 annually, commensurate with experience and qualifications

REQUIRMENTS

• Degree or diploma in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field; an equivalent combination of education and relevant experience will also be considered.
• Minimum of five years of progressive warehouse or logistics operations experience, including at least three years in a leadership or management role.
• Experience managing warehouse teams and coordinating multi-shift operations; experience in third-party logistics (3PL), cold storage, or temperature-controlled environments is preferred.
• Strong understanding of warehouse operations, inventory control, shipping and receiving, labour planning, and operational performance metrics.
• Demonstrated leadership skills, including employee development, performance management, conflict resolution, and team engagement.
• Knowledge of applicable employment standards, workplace health and safety requirements, food safety practices, and cold storage procedures.
• Experience with warehouse management systems (WMS), inventory management software, and operational reporting tools.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage competing priorities, make sound operational decisions, and implement practical solutions in a fast-paced environment.
• Customer-focused approach with the ability to build effective relationships with employees, customers, and internal stakeholders.

DUTIES & RESPONSIBILITIES

1. Warehouse Operations

• Oversee daily warehouse operations, including shipping, receiving, inventory control, order fulfilment, and storage of frozen and refrigerated products.
• Ensure products are handled, stored, and shipped in accordance with customer specifications, temperature requirements, and established procedures.
• Coordinate resources and workflows to support efficient warehouse operations.
• Review warehouse layouts, processes, and procedures to improve productivity, accuracy, and space utilization.

2. Leadership & Employee Development

• Lead, coach, and develop warehouse supervisors and employees to support a productive, accountable, and engaged workforce.
• Oversee recruitment, onboarding, training, staffing levels, scheduling, and workforce planning in collaboration with Human Resources and relevant departments.
• Address employee performance concerns and workplace conflicts in a timely, fair, and consistent manner.
• Support employee development, succession planning, and continuous improvement initiatives.

3. Operational Performance & Cost Management

• Establish, monitor, and report on key performance indicators (KPIs), including productivity, inventory accuracy, order accuracy, shipping performance, and labour efficiency.
• Monitor labour and operating costs, manage resources within approved budgets, and identify opportunities for cost savings.
• Evaluate operational performance and implement process improvements to enhance efficiency and service delivery.
• Prepare operational reports and recommendations for senior management.

4. Customer Service & Collaboration

• Maintain effective working relationships with customers and serve as a key contact for operational matters.
• Address customer concerns, service issues, and operational challenges promptly and professionally.
• Collaborate with shipping, logistics, purchasing, inventory, and other departments to coordinate activities and achieve business objectives.
• Ensure customer requirements and service expectations are communicated effectively to warehouse teams.

5. Health, Safety & Compliance

• Promote a strong workplace safety culture and ensure employees follow established safety procedures and use appropriate personal protective equipment (PPE).
• Support compliance with applicable workplace health and safety legislation, food safety requirements, and company policies.
• Ensure appropriate handling, storage, temperature monitoring, and documentation procedures are followed.
• Identify operational hazards, address safety concerns, and support incident reporting, investigations,

WHY WORK FOR US?

At Klondike Cold Storage, we believe our people are at the heart of our success. We are committed to fostering a safe, supportive, and inclusive workplace where employees feel valued, have opportunities to grow, and can build a rewarding career.

Here’s what you can look forward to when you join our team:

• Health & Dental Benefits: Extended health, prescription drugs, mental health support, vision, dental, orthodontic, and travel insurance coverage, subject to plan terms.
• Time Off & Work-Life Balance: Paid vacation, increasing up to five weeks based on length of service, in accordance with company policy and applicable BC employment standards.
• Retirement Savings: Access to our company RRSP program, subject to eligibility and plan terms.
• Employee Experience & Growth: Company events, food truck gatherings, employee recognition, and opportunities for career development.
• Safety & PPE: Freezer-grade personal protective equipment provided as required for the role, with a strong commitment to workplace safety.
• Career Stability: Be part of an essential industry supporting Canada's food supply chain, with opportunities to grow alongside our organization.
• Transit Accessibility: Our Surrey warehouse is accessible by public transit.

At Klondike Cold Storage, our values guide how we work together: Home for Everyone, Promote Growth, Above & Beyond, and Work Hard, Play Hard. We are proud to build a workplace where people can contribute, develop, and succeed together.