Operations Manager

The Brick; Toronto; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health & dental

Employee discounts

Career progression

Professional development

Leadership-driven environment

Job summary

The Brick is seeking an experienced Operations Manager to lead store performance in our Toronto retail location. Reporting to the Store Manager, you will drive daily operations, team development, and customer-focused service to achieve store goals.

You will recruit, coach and mentor staff, maintain merchandising standards, and optimize store profitability while ensuring 100% customer satisfaction and accurate data entry. This role requires flexible hours, including evenings and weekends.

Qualifications

• Minimum 2+ years in Supervisory or Management in retail.
• 2+ years in Customer Service or Sales.
• Proven track record in operations and merchandising.
• Excellent communication and leadership skills.
• Ability to lead and motivate a team.
• Flexible to work evenings and weekends.

Responsibilities

• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Recruit and develop employees through coaching, mentoring and training; set goals with employees and conduct performance appraisals
• Handle escalated customer service issues and offer solutions
• Increase location profitability and efficiency
• Maintain excellence in store merchandising, detail and customer service
• Ensure 100% customer satisfaction
• Promote team work within all departments
• Minimize errors and ensure a high-level of data entry accuracy
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable

Skills

Supervisory experience

Customer service

Team leadership

Communication skills

Problem solving

Time management

Organizational skills

Retail POS systems

Education

High school diploma

Post-secondary education asset

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
• Handle escalated customer service issues and offer solutions
• Increase location profitability and efficiency
• Maintain excellence in store merchandising, detail and customer service
• Ensure 100% customer satisfaction
• Promote team work within all departments
• Minimize errors and ensure a high-level of data entry accuracy
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of Supervisory or Management experience in a Retail environment
• 2 or more years of Customer Service or Sales experience
• Successful track record in customer service, operations and merchandising
• Excellent communication, interpersonal and problem solving skills
• Ability to lead, motivate and manage a team
• Highly developed time management and organizational skills
• Working knowledge of retail operating systems
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]