Operations Manager

ArrKann Trailer & RV Center; Red Deer; On-site; CAD 65,000 - 85,000; Full time

Job summary

ArrKann Trailer & RV Center is seeking a driven Operations Manager to lead our dealership's operations team. You will ensure customers receive the timely service they deserve and develop systems for efficient operations. If you are passionate about the RV lifestyle and have strong management skills, we want to hear from you!

Benefits

Professional development opportunities

Supportive team-oriented work environment

Closed on Sundays for family time

Qualifications

• Managerial experience in customer service industry required.
• Proficient in MS Office, especially Excel.

Responsibilities

• Lead the operations team and optimize performance.
• Ensure exceptional customer experiences and resolve complaints.
• Manage service work scheduling and maintain inventory.

Skills

Leadership

Customer Service

Organizational Skills

Communication

Analytical Thinking

Education

High School Diploma

Tools

MS Office Suite

Job description

Operations Manager

Who we are:

We know that memories made around the campfire with friends and family last a lifetimebecause we do it ourselves!Our mission at ArrKann is the same as it’s been since 1977: to give our customers the exceptional service, selection, and expertise they need to embrace the RV lifestyle.

Employees tell us they like working with ArrKann because…

• We’re family-owned and operated – and have been for three generations. Our employees are like family. We’re closed on Sundays to give our staff time to spend with their loved ones and enjoy their own RV adventures!
• Our commitment to family extends to how we invest in the communities where we live and work. We sponsor events and initiatives that focus on helping families and children
• Our people are helpful, fun to work with, and good at what they do!

What you’ll get when you work with ArrKann:

• A career - we’ve been growing! You can find our dealerships in Carstairs, Red Deer, Edmonton, Calgary, and Medicine Hat, and we’re always looking for amazing people who want to build a career with us
• A voice! We know our people have great ideas and valuable feedback, and we encourage everyone to share their thoughts so we can continue to deliver an even better employee and customer experience
• A supportive, team-oriented, and fun work environment, where you can feel free to be yourself
• Professional and personal development opportunities. We are always learning, and want to make sure you have the support you need to build the skills you need to grow in your career

About the role:

Our Fixed Operations Managers do just that – they lead the dealership's operations team in ensuring our customers receive the timely and knowledgeable service we pride ourselves on to keep their RV on the road and make the most of their RV camping experience. Do you have a passion for the outdoors, camping, or RVing? Are you results-oriented and innovative with a drive for continuous improvement? If you possess strong leadership skills and are seeking a new challenge in a fast-paced environment, this might be the career for you. You bring a positive attitude and a drive for delivering high-quality service, and we’ll provide you with the support, tools, and training you’ll need to help get people camping!

As a Fixed Operations Manager, you’ll be responsible for:

• Optimizing employee performance through effective ongoing evaluations, training, development, recognition, rewards, and discipline/corrective management practices to produce expected and exceptional results
  
• Ensuring your team communicates with customers proactively and consistently to produce a positive customer experience
• Working with your team and leadership to develop systems and processes that efficiently and effectively process repair orders (retail, warranty, and unit prep)
• Successfully and promptly resolving customer complaints and challenges
• Developing, monitoring, and achieving the agreed-upon departmental business objectives (strategies, profit plan/budget, and others) while ensuring you and your team are consistent with company policies, regulations, and expectations
• Using organizational and leadership skills to oversee the effective scheduling of service work, monitoring, and adjusting as needed
• Maintaining parts and accessories inventory to meet the needs of our customers
• Maximizing the efficiency of inventory by controlling merchandising, shrinkage, obsolescence, and turns, by managing the parts ordering and receiving functions
  
• Planning and keeping an eye out for great talent to ensure the department is properly staffed by recruiting, hiring, and promoting the right people
  

About you:

• You enjoy work centered around developing new ideas, systems, and technology, and also analyzing and improving on old ones
• You like to work in a fast-paced environment, leading and controlling multiple projects simultaneously
• You expect structured, organized, and efficient work from yourself and others
• You're interest and energy focus primarily on the work at hand, and you have a factual and direct communication style
  
• You're competitive, goal-oriented & achievement-driven

Requirements:

• High school diploma
• Managerial experience in a customer service capacity/industry
• Proficient in MS Office Suite (including Excel)
• Reliable mode of transportation

The successful candidate must be available to work varying shifts, but not Sundays!

If this sounds like you, we encourage you to apply. We thank all applicants for their interest, however, only those selected will be contacted.