Operations Manager

The Brick; Montreal; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading retail company is searching for an Operations Manager to elevate store performance and team effectiveness. This role includes responsibility for operational compliance, employee development, and customer satisfaction. If you're a dynamic leader ready for a career-focused growth opportunity, apply to join a vibrant team at The Brick.

Benefits

Flexible benefits package including Health and Dental

Competitive remuneration

Career progression potential

Employee discounts

Qualifications

• 2+ years of Supervisory or Management experience in Retail.
• 2+ years of Customer Service or Sales experience.
• Track record in customer service, operations, and merchandising.

Responsibilities

• Implement and ensure compliance with all operating procedures.
• Recruit and develop employees through coaching and mentoring.
• Handle escalated customer service issues.

Skills

Communication

Problem Solving

Leadership

Organizational Skills

Education

High school diploma or equivalent

Post secondary education

Tools

Retail operating systems

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
• Handle escalated customer service issues and offer solutions
• Increase location profitability and efficiency
• Maintain excellence in store merchandising, detail and customer service
• Ensure 100% customer satisfaction
• Promote team work within all departments
• Minimize errors and ensure a high-level of data entry accuracy
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of Supervisory or Management experience in a Retail environment
• 2 or more years of Customer Service or Sales experience
• Successful track record in customer service, operations and merchandising
• Excellent communication, interpersonal and problem solving skills
• Ability to lead, motivate and manage a team
• Highly developed time management and organizational skills
• Working knowledge of retail operating systems
• Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at [e-mail]

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]