Operations Manager

Waste Management; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in waste management is seeking a dedicated individual responsible for onboarding, coaching, and managing the performance of drivers and helpers. This role requires strong leadership skills and the ability to foster positive relationships with frontline employees, while also ensuring compliance with safety standards. Employees will benefit from a comprehensive compensation package that includes medical, dental, and vision benefits, along with paid vacation and personal days.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability

Stock Purchase Plan

Company match on RRSP

Paid Vacation

Holidays

Personal Days

Qualifications

• Associate's Degree or High School Diploma with 2 years experience required.
• Must be at least 18 years old and legally eligible to work.
• Valid Driver's License required.

Responsibilities

• Onboarding and supporting new frontline employees.
• Coaching and managing performance metrics.
• Conducting investigations for safety compliance.

Skills

Leadership

Coaching

Communication

Safety Practices

Education

Associate's Degree

High School Diploma with 2 years experience

Job description

I. Job Summary
This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees. Location: 4668 25th SE Calgary, AB T2B 3M2 Schedule/Shift: Monday to Friday with rotating start times every two weeks (3:30 AM, 5:45 AM or 7:00 AM); 3:30 AM shift includes one Saturday on-call per month.
II. Essential Duties and Responsibilities

• Onboarding • Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties • Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
• Developing • Provide timely and consistent touchpoints with frontline employees. • Regular review of best practices to enhance daily performance • Focus on understanding and progress of frontline employee career goals
• Coaching • Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success • Actively practice and seek feedback on coaching conversations.
• Mentoring • Lead by example to ensure safety practices are paramount with each employee and • Teaching and developing an understanding of the WM Way
• Performance Management • Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. • Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

III. Qualifications
A. Required Qualifications

• Associate's Degree or in lieu of a degree Required or
• High School Diploma (accredited) and two (2) years of relevant work experience. Required
• Successful completion of the WM Route Manager Trainee program Required and
• must be at least 18 years of age Required and
• legally eligible to work in the country where the position is located Required
• Valid Driver's License Required

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.