Operations manager

Vancouver Handyman Services; Burnaby; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in home repair and renovation is seeking a dedicated Operations Manager to lead their team. This role involves overseeing recruitment, training, and performance management while ensuring exceptional customer service. The ideal candidate will possess strong communication skills, numerical literacy, and a background in construction management. You'll play a crucial role in maintaining a safe work environment and managing budgets effectively. Join a company that values craftsmanship and customer satisfaction, and help shape the future of home repair services in North America. If you're ready to make a significant impact, this opportunity is for you!

Qualifications

• 2+ years in repair and renovation preferred.
• Bachelor's degree or technical certification in construction is preferred.

Responsibilities

• Recruit, train, and manage employees and contractors.
• Estimate materials and labor, prepare proposals, and manage budgets.
• Ensure compliance with safety regulations and manage customer relations.

Skills

Effective Communication Skills

Numerical Literacy

Data Analysis

Leadership

Education

Bachelor's Degree in Construction or Related Field

Technical Certification in Service Maintenance

Tools

Excel

Job description

We are associated with a Home Repair and Renovation Company which was formed in the year 1991 and since then has been providing professional craftsmanship and exemplary customer service throughout North America. Each location of the company, though controlled by the Franchisor, is locally owned and operated, backed by the company that helped launch the industry.

The company values are steeped in a long-standing dedication to the people we serve and truly differentiate the company as a home repair handyman company.

Job Description

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees.
• Communicate job expectations; plan, monitor, appraise, and review job contributions for the employees and the contractors.
• Estimate materials and labor, prepare proposals, and utilize pricing techniques.
• Analyze data, sales, profit on Excel, and prepare monthly reports.
• Understand tax calculations, WCB, and collection of remittance for employees.
• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiate corrective actions.
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; comply with legal regulations, ensuring that these are also followed by the Contractors.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Manage staff/contractor levels, wages, hours, and contract labor to revenues.
• Be responsible for all department managers and supervisors, with review/approval responsibility for all operations employees and contractors.
• Run a safe, injury/accident-free workplace location(s).
• Manage relationships with key operations vendors and contractors.
• Review and approve all operational invoices and ensure they are submitted for payment.
• Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site, particularly at client facilities.
• Communicate customer issues with the operations team/contractors and devise ways of improving the customer experience, including resolving problems and complaints.
• Work closely with the Owner and report to him on a daily basis regarding important issues.

Communication:

• Have clear and effective communication skills to satisfy the duties for a various range of clients, craftsmen, and contractors.
• Be able to conduct interviews, negotiate, and liaise effectively with both clients and contractors.
• All communications require fluent to advanced English proficiency.

Education:

• Bachelor's Degree (preferred) or a technical certification related to construction, service maintenance of buildings.
• Effective numerical literacy is required.

Schedule:

• 8-hour shift - Monday to Friday.
• Occasionally weekends.
• Job Types: Full-time, Permanent.

Experience:

• Repair and renovation: 2 years (preferred).

Work Remotely:

• No.

COVID-19 Considerations:
All necessary COVID-19 precautions are in place in the office and remote work locations where jobs are carried out.
COVID-19 precaution(s):

• Remote interview process.
• Received double vaccination to be eligible for work.
• Wearing masks during site visits to be eligible for work.
• Wearing masks at the office is not mandatory due to having no interaction with clients at the office.