Operations Manager

Targeted Talent; Burnaby; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading ecommerce company in Burnaby is seeking an experienced Operations Manager. The role requires overseeing ecommerce operations, managing inventory and logistics, and leveraging NetSuite for optimal performance. Ideal candidates will have a strong background in operations and proven leadership skills. If you're ready for a challenging role focused on driving operational excellence, we invite you to apply.

Qualifications

• Proven experience in operations management roles with a focus on ecommerce, inventory, logistics, and sales.
• Very strong proficiency in NetSuite ERP system.
• Excellent analytical skills, strategic thinking, and problem-solving abilities.

Responsibilities

• Oversee ecommerce platform operations for a seamless online shopping experience.
• Manage inventory levels to meet customer demand while minimizing excess stock.
• Optimize logistics processes to streamline operations and reduce costs.
• Align operational processes with sales strategies to drive revenue growth.
• Serve as the primary administrator for NetSuite ERP system.

Skills

Analytical skills

Leadership

Project management

Negotiation

Education

Bachelor's degree in Business Administration

Tools

NetSuite

Job description

We are seeking a results-driven and highly experienced Operations Manager with a strong background in ecommerce, inventory management, logistics, sales, and expertise in NetSuite. The ideal candidate will be responsible for running, overseeing and optimizing all operational aspects of our business, with a focus on efficiency, scalability, and customer satisfaction.

Key Responsibilities:

1. Ecommerce Management:

   • Oversee the ecommerce platform's operation, ensuring a seamless online shopping experience for customers.
   • Analyze sales data, trends, and customer behavior to drive strategic decision-making and improve online performance.
   • Collaborate with marketing and sales teams to develop and implement strategies to increase online sales and customer engagement.

2. Inventory Control:

   • Manage inventory levels, forecasting, and replenishment to meet customer demand while minimizing excess stock and stockouts.
   • Implement inventory tracking systems and best practices to ensure accurate stock levels and efficient order fulfillment processes.

3. Logistics and Supply Chain Management:

   • Optimize logistics processes, including shipping, warehousing, and transportation, to streamline operations and reduce costs.
   • Coordinate with logistics partners, negotiate contracts, and ensure on-time delivery of products to customers.

4. Sales Operations:

   • Work closely with sales teams to align operational processes with sales strategies, goals, and performance metrics.
   • Monitor sales data, pipeline management, and customer interactions to support sales team effectiveness and drive revenue growth.

5. Netsuite Expertise:

   • Serve as the primary administrator and subject matter expert for Netsuite ERP system, overseeing system configuration, data management, and user training.
   • Utilize NetSuite's capabilities to optimize operational workflows, reporting, and integration with other business systems.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, or combination of experience and education.
• Proven experience in operations management roles with a focus on ecommerce, inventory, logistics, and sales.
• Very strong proficiency in NetSuite ERP system, with a track record of successful implementation, customization, and administration.
• Excellent analytical skills, strategic thinking, and problem-solving abilities.
• Demonstrated leadership, project management, and cross-functional collaboration skills.
• Strong communication, negotiation, and relationship-building capabilities.
• Ability to thrive in a fast-paced, dynamic environment and drive operational excellence throughout the organization.

If you meet the qualifications above and are looking to take on a challenging and rewarding role as an Operations Manager, we invite you to apply and join our client's team to drive operational success and growth in our organization.