Operations Manager

FLiiP; Brossard; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic seed-stage startup revolutionizing fitness business management with an all-in-one SaaS platform. As the Operations Manager, you will play a crucial role in shaping customer journeys and driving company growth. This leadership position offers the chance to utilize your operational expertise to enhance customer experiences and streamline processes. Be part of a rapidly scaling company that is set to quadruple its revenue within 18 months, serving gyms and fitness businesses with innovative software solutions. This is an exciting opportunity to make a significant impact and grow alongside a forward-thinking team.

Qualifications

• Experience in operational management and customer success.
• Strong analytical skills for data verification and configuration.

Responsibilities

• Provide operational support to Customer Success Managers.
• Automate workflows to support growth and sales teams.

Skills

Operational Expertise

Customer Success Management

Data Verification

CRM Tools

Education

Bachelor's Degree in Business Administration

Master's Degree (preferred)

Tools

CRM Software

Data Management Tools

Job description

FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As a seed-stage startup, we've recently raised 4 million CAD and are scaling rapidly, aiming to grow 4x in revenue within 18 months. We serve gyms, yoga studios, martial arts centers, and other fitness businesses with a powerful suite of software solutions that streamline operations and improve member management.

Role overview:

Imagine being the driving force behind exceptional customer journeys and the engine of our company's growth. As our Operations Manager, you won't just oversee processes - you'll architect seamless experiences that delight our customers and fuel our success. This is a rare opportunity to step into a pivotal leadership role, where your vision and operational expertise will directly shape our future.

Key responsibilities:

1. Advanced Operational Support:

• Provide operational expertise to Customer Success Managers to assist them with complex tasks (e.g., data verification, specific configuration management, data investigations).
• Support the growth & sales team by leveraging tools to automate & scale workflows, like the CRM.