Operations Lead - Full Time

Sephora USA, Inc.; Northeastern Ontario; On-site; CAD 31,000 - 36,000; Full time

Job summary

Sephora Canada is seeking a Team Lead, Operations to oversee all aspects of store operations at the Sudbury location. You will manage the operations team, staffing, inventory, and budget, while ensuring excellent client engagement on the sales floor.

The role requires 1–3 years in a similar setting, strong leadership, and the ability to drive performance. You will regularly lead the operations team, maintain standards, and act as Manager on Duty to support customers and colleagues.

Qualifications

• 1–3 years of experience in a similar role at a high-volume store.
• Proven ability to influence peers and provide constructive feedback.
• Strong store operations, time management, and problem-solving skills.
• Experience overseeing staffing, inventory, and budgets.

Responsibilities

• Lead the store's operations to ensure standards are met.
• Oversee inventory, shipping, receiving, and returns.
• Direct visual merchandising and upkeep of on-stage visuals.
• Manage supplies, testers, and samples within budget.
• Provide timely performance feedback and development for the operations team.
• Act as Manager on Duty and engage with clients on the sales floor.

Skills

Leadership

Staffing

Inventory management

Job description

Job ID: 297299
Store Name/Number: ON-New Sudbury Centre (0874)
Address: 1349 Lasalle Blvd Unit 32, Sudbury, ON P3A 1Z2, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Your role at Sephora:

As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team. You will regularly support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora.

Responsibilities:

• Operational Excellence. Lead the operations of the store. Ensure execution of all operations focused processes for the store and that all are completed per company standard.
• Inventory Management. Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting and ensuring that all processes are completed within company guidelines and timeframes.
• Visual Merchandising. Manage the merchandising concepts and on-stagevisuals are within company standard. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching and escalation as necessary.
• Supply Management. Manage the process of maintaining appropriate budget and quantity of supplies, testers and samples for the store.
• Performance Assessment & Development. Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
• Develop budget strategies.Be seen as the expert by demonstrating a strong understanding of the stores sales performance and staffing and payroll as well as all other controllable expenses within the store.

We’d love to hear from you if…

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong store operations skills.
• You have demonstrated effective time management and problem-solving skills.

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.