Operations Lead

QP Group; Montreal; On-site; CAD 85,000 - 115,000; Full time

Job summary

QP Group in Montréal, Canada is seeking an Operations Manager to build and scale the operational backbone for a fast-growing Life Science SaaS provider. You will own onboarding, compliance, and process documentation while partnering with the CEO to support a distributed, international team.

This hands-on role implements structured workflows, manages IT and assets, and ensures audit-ready policies across Canada, the US, and beyond. Fluent in French and English is required.

Qualifications

• 4–7 years in business operations or similar in a tech company.
• Experience with venture-backed growth.
• Strong knowledge of Quebec employment laws and compliance.
• Fluent in French and English.
• Strong organisational and ownership skills.

Responsibilities

• Own employee onboarding and offboarding, including contracts, documentation, benefits and access management.
• Manage IT and equipment administration, including asset registers, device policies and software access.
• Oversee employment compliance across Canada, the US and international contractor markets, working closely with external legal advisers where required.
• Maintain employment policies, internal procedures and process documentation to ensure the business remains compliant and audit-ready.
• Turn informal, undocumented workflows into structured processes, checklists and tracking systems that operate efficiently as the company scales.
• Partner with leadership and finance to ensure smooth day-to-day business operations.

Skills

Onboarding & offboarding

IT & assets management

Employment compliance

Bilingual French/English

Process improvement

Cross-functional collaboration

Job description

Operations Manager | Montréal, Canada

Build the operational backbone of a fast-growing Life Science SaaS player fresh off a recent round of funding, looking for an Operations Manager to help scale its internal operations as the business grows internationally.

This is a hands-on business operations role, reporting directly to the CEO, with responsibility for building the systems, processes and documentation needed to support a growing, distributed team across multiple jurisdictions.

The Role

• Own employee onboarding and offboarding, including contracts, documentation, benefits and access management.
• Manage IT and equipment administration, including asset registers, device policies and software access.
• Oversee employment compliance across Canada, the US and international contractor markets, working closely with external legal advisers where required.
• Maintain employment policies, internal procedures and process documentation to ensure the business remains compliant and audit-ready.
• Turn informal, undocumented workflows into structured processes, checklists and tracking systems that operate efficiently as the company scales.
• Partner with leadership and finance to ensure smooth day-to-day business operations.

About You

• 4-7 years’ experience in business operations, people operations or a similar role within a growing technology business.
• Experience supporting a venture-backed company or scaling organisation.
• Strong working knowledge of Quebec employment legislation and relevant compliance requirements.
• Fluent in both French and English.
• Highly organised, detail-oriented and comfortable taking ownership in a fast-moving environment.
• A proven ability to build practical processes from scratch and drive accountability without constant oversight.

Why Consider This Opportunity?

• Work directly with the CEO and have a meaningful impact on how the business scales.
• Join an ambitious, international technology company operating in a rapidly evolving sector.
• Take ownership of the operational infrastructure underpinning the company’s next phase of growth.