Operations Lead

Apple; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

Apple Retail in Edmonton seeks an Operations Lead to support the Store Leadership team and drive operational excellence for customers and team members.

You will help energize the team, manage day-to-day store operations, and ensure privacy, safety, and policy compliance in a fast-paced retail environment.

Qualifications

• Available to work a schedule based on business needs including nights, weekends, and public holidays.
• Able to lift and carry product to various locations within and near the store.
• Experience in retail or sales, or related work experience.
• Experience mentoring or leading others personally or professionally.
• Proficient in written and spoken English.

Responsibilities

• Ensure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence.
• Gather, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement.
• Manage preservation work order tasks and supply budget in compliance with Apple standards.
• Ensure all applicable health and safety standards are being met, including maintenance and testing of life-safety and health systems.
• Coordinate partnership with the Operations team and Technology and Merchandising Pro to ensure store technology and demos meet Apple Retail standards.
• Energize, inform, and align team members with store performance goals, priorities, and communication.
• Address time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
• Address operational needs including opening and closing procedures, cash management, and overrides.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity.

Skills

Leadership

Mentoring

English proficiency

Retail experience

Tools

Numbers

Excel

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Operations Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team. You play a critical role in facilitating meaningful experiences for both customers and team members, and inform and energize our teams to do their best work and contribute to operational excellence.

Responsibilities

• Ensure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence.
• Gather, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement.
• Manage preservation work order tasks and supply budget in compliance with Apple standards.
• Ensure all applicable health and safety standards are being met, including maintenance and testing of life-safety and health systems.
• Coordinate partnership with the Operations team and Technology and Merchandising Pro to ensure store technology and demos meet Apple Retail standards.
• Energize, inform, and align team members with store performance goals, priorities, and communication.
• Address time-sensitive team member feedback, questions, and concerns, escalating issues to Store Leadership as appropriate.
• Address operational needs including opening and closing procedures, cash management, and overrides.
• Contribute to an inclusive environment by respecting differences and demonstrating Apple's values of inclusion and diversity.

Minimum Qualifications

• Available to work a schedule based on business needs including nights, weekends, and public holidays.
• Able to lift and carry product to various locations within and near the store.
• Experience in retail or sales, or related work experience.
• Experience mentoring or leading others personally or professionally.
• Proficient in written and spoken English.

Preferred Qualifications

• Ability to motivate others to achieve performance goals through open dialogue, collaboration, and recognition.
• Ability to resolve conflict and settle differences in productive ways.
• Ability to work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.
• Excellent attention to detail and organization skills.
• Ability to work autonomously and take initiative without close supervision.
• Basic understanding of business productivity software such as Numbers or Excel.

Experience in retail or sales; experience mentoring or leading others; proficiency in written and spoken English; ability to lift and carry product.