Operations Support Representative 2

FortisBC; Surrey; On-site; CAD 54,000 - 66,000; Full time

Job summary

FortisBC is seeking an Operations Support Representative 2 in Surrey, BC. The role provides administrative support to Operations and Engineering, handling job packages, data entry, and routine inquiries.

The ideal candidate has high school graduation and at least 6 months related experience, with strong organizational, verbal and written communication skills, plus familiarity with SAP and MS Office. This is a full-time, on-site position with no explicit remote options.

Qualifications

• High School graduation or equivalent required.
• 6 months direct related experience preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional interpersonal interactions with internal/external contacts.
• Proficiency with SAP and MS Office suite; typing 40 WPM.

Responsibilities

• Prepares and closes job packages and ensures information is complete and entered into systems.
• Composes routine correspondence and various documents
• Processes completed field work orders and updates data in computer systems
• Maintains manual and electronic files and reports
• Responds to routine inquiries from public, offices, utilities, and contractors
• Provides clerical support and assists with data reporting and variance analysis

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Interpersonal skills

Typing 40 WPM

Field operations knowledge

Office processes knowledge

Education

High School graduation

Tools

SAP

MS Office

Job description

Operations Support Representative 2

Location: Surrey, BC, CA

Branch: Gas
Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,305.00 Bi-weekly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Posting End Date: Open until filled

As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

To provide a wide range of administrative support functions to FortisBC Operations and Engineering

Responsibilities

• Prepares and/or closes job packages (e.g. system surveys, legal plans, plate maps, gas service lists, planning job packages, work orders). Ensures all information required to process a job is complete, accurate, and entered into the appropriate computer system. Monitors the progress of a job from initiation to completion.
• Composes routine correspondence and types (from draft or verbal instructions and source document references), a variety of material such as letters, memos, reports, diaries, bulletins, manuals, minutes of meetings, forms, summaries, charts and spreadsheets.
• Processes completed field work orders by ensuring all information is complete, accurate, and entered into the appropriate computer systems.
• Maintains a variety of manual and electronic file systems including setting up new files, entry and retrieval of data and processing of reports.
• Responds to routine enquiries and requests from the public, municipal offices, other utilities, various contractors and other departments.
• Responds in a prompt manner to short notice requests for information including the provision of records information for field emergencies.
• May provide clerical and administrative support including intercepting and processing administrative enquiries, monitoring work order status and field completion data, supporting variance analysis and reporting.
• Performs duties of a minor nature related to the above duties, which do not affect the rating of the job.

Requirements

• Education: High School graduation.
• Experience: Six (6) months directly related relevant work experience.
• Strong organizational skills including the ability to multitask and work under pressure during peak workload periods to meet tight deadlines.
• Strong verbal communication skills including telephone call handling skills.
• Strong written communication skills including the ability to correct spelling, punctuation, and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process enquiries.
• Courteous, professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a team environment.
• Working knowledge of computer systems operations, environment and peripherals and various applications software in use in the department (SAP & suite of MS Office products). Ability to type 40 WPM.
• Strong knowledge of field operations (Operate & Maintain, Order Fulfillment, Emergency, Meter to Cash) processes and procedures.
• Strong working knowledge of work and office processes and procedures.

Additional Information

• This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the Collective Agreement.
• Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.