Operations Coordinator - Surrey (Contract)

Bird Rides, Inc; Surrey; On-site; CAD 50,000 - 60,000; Full time

Job summary

An established industry player in micromobility is seeking an Operations Coordinator to enhance fleet management and operational efficiency in Surrey. This role is pivotal in ensuring the safety and availability of vehicles for riders while fostering strong relationships with city officials and community partners. You will be responsible for overseeing vehicle deployment, conducting inspections, and leading field teams to maintain high operational standards. If you are passionate about sustainable urban mobility and have the skills to drive performance improvements, this opportunity offers a chance to make a real impact in your community.

Qualifications

• 2+ years of experience in operations or fleet management.
• Strong hands-on approach and ability to perform physical tasks.

Responsibilities

• Support local operational strategy and optimize fleet performance.
• Conduct vehicle inspections and manage field operations.

Skills

Operations Management

Logistics

Problem-solving

Communication

Organizational Skills

Physical Fitness

Tools

Mobile Apps

Operational Dashboards

Job description

About Bird:
Bird’s cleaner, affordable, and on-demand mobility solutions are available in cities globally. We take a collaborative, community-first approach to micromobility. Bird partners closely with the cities in which it operates to provide a reliable and affordable transportation option for people who live and work there.

Role Overview:
The Operations Coordinator is responsible for supporting day-to-day fleet management, field operations, and team leadership in Surrey, BC. This role ensures that Bird’s vehicles are safe, compliant, and readily available for riders. The Operations Coordinator plays a key role in local market performance by combining operational planning, in-field execution (driving), and collaboration with internal teams and external stakeholders.

Market Leadership

• Support the local operational strategy to optimize fleet performance and service quality. (Daily)
• Act as a liaison with city officials, vendors, and community partners to maintain strong local relationships. (Weekly)
• Monitor compliance with city regulations and permit requirements; assist with reporting and documentation. (Monthly)
• Analyze operational data to recommend and implement improvements. (Weekly)

Fleet Operations

• Oversee and conduct vehicle deployment, in-field repairs, rebalancing, and retrieval to maximize uptime. (Daily)
• Conduct physical inspections, troubleshoot minor mechanical issues, and ensure vehicles are ride-ready. (Daily)
• Respond to operational challenges, including incidents, customer reports, and service disruptions. (Daily)
• Utilize operational dashboards and mobile tools to manage fleet assignments and performance tracking. (Daily)
• Coordinate field teams and provide on-site training, coaching, and support to maintain operational standards. (Weekly)
• Foster a culture of safety, efficiency, and continuous improvement within the team. (Daily)
• Assist in scheduling and shift planning for Fleet Technicians and other field staff. (Weekly)

Required Qualifications:

• 2+ years of experience in operations, logistics, field services, or fleet management.
• Strong hands-on approach; ability to work in the field and perform physical tasks (lifting up to 50 lbs, outdoor work).
• Valid Class 5 Driver’s License with a clean driving record.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Strong organizational and problem-solving skills.
• Proficiency with mobile apps, operational dashboards, and basic digital tools.
• Strong interpersonal and communication skills.

Preferred Qualifications:

• Experience working in micromobility, transportation, or related industries.
• Familiarity with the Surrey, BC area and local regulatory environment.
• Previous experience leading or coordinating small teams.
• Technical/mechanical aptitude for minor vehicle repairs or troubleshooting.

Culture at Bird:
Bird values diversity, inclusion, and sustainability. As an Independent Fleet Manager, you’ll contribute to a cleaner, greener future while running your own operation. If you have the right vehicle, charging space, and entrepreneurial spirit, apply today to help shape the future of urban mobility in Cochrane!

Job Type: Independent Contractor, Seasonal

Pay: 50,000-60,000 CAD

Location:
Surrey, British Columbia (required)