Information and Operations Coordinator, Student Accounts

Trinity Western University; City of Langley; On-site; CAD 50,000 - 55,000; Full time

Job summary

An established institution is seeking a dedicated Information and Operations Coordinator to enhance student financial services. In this dynamic role, you will provide administrative and operational support, ensuring efficient processes and excellent service to students. Your expertise in various platforms will be crucial in streamlining operations and resolving complex issues. This position offers a chance to make a meaningful impact in a supportive environment that values servant leadership. If you are passionate about contributing to student success and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Tuition benefit for courses

Free access to fitness facilities

Subsidized meals

Discounts at campus store

Wellness benefits

Free recreational equipment rentals

Free employee parking

Community events

Employee Assistance Plan

Qualifications

• 2 years experience in office settings with supervisory responsibilities.
• Strong financial and analytical skills with a background in accounting.

Responsibilities

• Monitor student accounts and streamline financial services.
• Provide support to Service Specialists and resolve escalated issues.

Skills

Interpersonal Skills

Organizational Skills

Communication Skills

Financial Analysis

Conflict Resolution

Time Management

Problem Solving

Education

Bachelor’s Degree

Tools

Jenzabar

Team Dynamix

Salesforce

Aqueduct

MS Office (Excel)

Job description

Information and Operations Coordinator, Student Accounts

Join to apply for the Information and Operations Coordinator, Student Accounts role at Trinity Western University

Information and Operations Coordinator, Student Accounts

Join to apply for the Information and Operations Coordinator, Student Accounts role at Trinity Western University

Position Purpose And Summary

As a key academic management unit, TWU’s Office of the Registrar is responsible for all student records, including student financial accounts, course registration, course scheduling, classroom scheduling, academic calendar, transfer credit, graduation audits, official transcripts, degree parchments, and verification of enrollment letters.

Position Purpose And Summary

As a key academic management unit, TWU’s Office of the Registrar is responsible for all student records, including student financial accounts, course registration, course scheduling, classroom scheduling, academic calendar, transfer credit, graduation audits, official transcripts, degree parchments, and verification of enrollment letters.

Reporting to the Assistant Registrar of Student Finances, the Information & Operations Coordinator (IOC) provides administrative, operational, and technical support to the Office of the Registrar with a focus on student finances. The IOC is a subject matter expert on the various platforms and information systems used by the Office of the Registrar and Service Hub to support student success by streamlining processes and improving the use of these systems (Jenzabar, Team Dynamix, Salesforce, Aqueduct, etc.). Responsible for providing support to Service Specialists working in the Office of the Registrar and the Service Hub, and assisting in resolving escalated student issues with the goal of providing professional and student-focused services. Special projects may be assigned as needed.

Key Areas of Accountability

• Monitor student accounts and streamline the processes involved in providing good financial services to students. Train Service Specialists to provide quality, timely, and accurate registration and financial services for students.
• Coordinate data management operations for the student finances platforms, including ensuring accuracy of data entry and use. Analyze, interpret, and report on program data to support departmental and institutional assessments.
• Maintain a thorough knowledge of the portfolio of services, systems, and products.
• Provide support to Service Specialists and other staff in the University with the goal of providing excellent service to students. Work with the leaders in the Office of the Registrar and Service Hub to receive and resolve escalated situations.
• Collaborative Partnership Building: Work with the senior leaders in the Office of the Registrar and Service Hub, Financial Aid, Housing, and other areas to provide integrated solutions and resolve escalated situations.
• Consistently seek to provide all stakeholders with world-class service, seeking integrated solutions as efficiently as possible, in a humble and effective manner.
• Act in a manner that exemplifies Jesus Christ in all on and off campus contacts, thereby living out the mission of the University and displaying servant leadership.
  
  

The Person

Skills And Abilities

• Excellent interpersonal, organizational, and communication skills with people from different backgrounds and cultures. Experienced and effective in conflict resolution.
• Strong financial and analytical skills, including a background in accounting or bookkeeping, management of accounts, and similar fields of work.
• Willing and able to learn new technology as continuously improving one’s skills and abilities. Strong computer skills, including word processing, and proven experience with large databases and MS Office tools, particularly Excel spreadsheets.
• Proven team-building and time management skills.
• Ability to manage and control information through the use of computer software and to analyze data.
• Strong organizational, problem-solving, and sound decision-making abilities.
• Demonstrated ability to work well in a high-volume environment and fulfil the demands of the position at peak periods (e.g., registration periods, payment deadlines, and financial audits).
  
  

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, and focus. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Standards & Requirements

Education: Bachelor’s Degree or equivalent required.

Experience: 2 years required in office settings which includes basic supervisory responsibilities. Experience in higher education and experience in working with international students is an asset.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits Of Working At TWU

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (14) with generous vacation accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Subsidized meals at the main cafeteria.
• Discounts and perks for the on-site Trinity Western Outfitters Campus Store and coffee shops, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• Employee and Family Assistance Plan (EFAP).
• A positive Christian fellowship environment.
  
  

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact People & Culture.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.

Seniority level

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