Operations Coordinator, Service & After Sales

Kia Canada; Mississauga; On-site; CAD 56,000 - 73,000; Full time

Benefits offered by this job

Subsidized on-site lunches

Health benefits

RRSP matching

Flexible work schedules

Tuition reimbursement

Smart casual dress code

On-site gym

Job summary

Kia Canada is seeking an Operations Coordinator, SAS to support day-to-day department operations and dealer communications. This is a 15-month full-time contract position based in Mississauga.

Key duties include processing dealer billings and vendor payments, preparing reports and executive presentations, and providing administrative support to senior managers. Strong Excel/PowerPoint skills and a post-secondary business degree are required.

Qualifications

• Post-Secondary degree/diploma in Business Administration or like discipline required.
• 2-3 years' experience in Coordinator/Administrative role preferred.
• Intermediate proficiency with Excel, PowerPoint, Word, and Outlook.
• Strong knowledge of office procedures and practices.

Responsibilities

• Process dealer billings and vendor payments; manage inquiries and record-keeping.
• Support accounting/finance tasks including purchase orders and invoicing.
• Prepare weekly/monthly department reports and executive presentations.
• Maintain dealer support hub and respond to requests in a timely manner.
• Provide admin support to Director and Senior Managers; arrange travel and meetings.

Skills

Excel

PowerPoint

Word

Outlook

Organization

Time management

Self-starter

Professional image

Education

Business Administration degree/diploma

Tools

MS Office Suite

Job description

General Summary

The Kia Canada Operations Coordinator, Service and After Sales (SAS) is responsible key duties that support day-to-day operations in the department. This includes across department responsibilities related to key document processing, department reports, actions plans and dealer communications as a number of the primary duties for this role. This is a 15 month full-time contract position.

Essential Duties And Responsibilities

• Dealer billings and vendor payments for multiple business deliverables that includes:
  • Manual data entry, responses to dealer/vendor inquiries and record-keeping
  • Troubleshooting and resolution of claims submitted by dealers
  • Improvement and/or automation of administrative processes as required
• Accounting/Finance responsibilities that includes:
  • Preparation of purchase requisitions and orders
  • Reconciliation and processing of vendor invoices
  • Processing, tracking and maintaining accurate log of vendor credits or rebates
• Weekly and monthly coordination for executive and departmental reports that includes:
  • Gathering of information and materials from business owners/sources to distribute
  • Preparation of professional presentations in Excel and PowerPoint
  • Timely distribution of reports to KCA Executives and Department Management
• Completion of key monthly and quarterly reports in support of field staff (DPSMs) and internal (SAS) team members, including comprehensive Dealer Performance KPI Report
• Manage Dealer Support Hub to ensure that dealer requests are accurately logged and distributed to provide accurate responses in a timely manner
• Administrative support for Director and Senior Department Managers (SAS), including:
  • Travel and event arrangement
  • Scheduling select meetings
  • Drafting internal and external communications
  • Troubleshooting and/or escalating administrative concerns
  • Ordering supplies and support for other special requests
• Support planning and execution for internal and external department events/meetings

Skills/Knowledge/Experience/Education Requirement

• Post-Secondary degree/diploma in Business Administration or like discipline required
• 2-3 years' experience in Coordinator/Administrative role preferred
• Intermediate proficiency with Excel, PowerPoint, Word, and Outlook
• Strong knowledge of office procedures and practices
• Organization and time management skills
• Self-starter to deliver on business requirements
• Present professional image for department when interacting with all internal and external business contacts
• Salary range: $55,800 - $72,584

Why Kia?

• We operate as a lean and agile team, recognizing the value of each individual's contributions.
• Experience the excitement of a fast-paced and growing organization.
• Gain exposure and a deeper understanding of your function and the business.
• Benefit from employee development and educational offerings.
• Join a workplace that fosters a sense of belonging and family.
• Be a part of the team behind AJAC's Best Car of the Year award.

Perks And Benefits

• Subsidized on-site company catered lunches and a hot beverage program.
• Employer-paid company health benefits, spending allowance, and RRSP matching program.
• Flexible work schedules and summer hours.
• Vehicle programs.
• Employee development programs and tuition reimbursement.
• SMART Casual Dress code.
• Employee lease and car purchase discounts; Friends of Kia discounts.
• On-site gym, ping-pong, basketball, and badminton court.
• Other company-provided perks.