Operations Coordinator / Quality Assurance

go2HR; Vancouver; On-site; CAD 60,000 - 65,000; Full time

Job summary

Discover Holidays is looking for a full-time Operations Coordinator to oversee supplier confirmations and ensure quality assurance in the booking process. The role emphasizes strong organizational skills, attention to detail, and proficiency in Excel. Successful candidates will enjoy a competitive salary, generous vacation time, and other benefits while contributing to crafting exceptional travel experiences.

Benefits

Competitive Salary

Generous Vacation

Health & Wellness Benefits

Professional Development Opportunities

Travel Perks

Qualifications

• Exceptional organizational skills and strong communication skills required.
• Advanced proficiency in Microsoft Excel is essential for data analysis.
• Background in tourism management or hospitality is preferred.

Responsibilities

• Coordinate reservation confirmations and monitor quality control.
• Maintain effective relationships with supplier partners.
• Manage room block, check rates, and address discrepancies.

Skills

Exceptional Organizational Skills

Strong Communication Skills

Proficiency with Excel

Proactive and Solution-Oriented Mindset

Team Player

In-depth Knowledge of Canada and Alaska

Passion for Travel

Education

Background in Tourism Management or Related Field

Job description

Operations Coordinator / Quality Assurance

• Discover Holidays
• Administration
• Full Time|
• Permanent
• Accessible Employer: Yes
• Open to International applicants with valid Canadian Work permits: No

Discover Holidays is an inbound tour operator that specializes in designing and operating tailor-made travel itineraries in Canada, Alaska, Australia, New Zealand, and Fiji. We offer a diverse range of competitively priced products, suitable for international markets. The company has established a reputation for personalized service with attention to detail, advanced product expertise and professional delivery of quality vacations for the independent traveler.

We are seeking a full-time Operations Coordinator to manage a crucial stage of the booking process: supplier confirmations and quality assurance. This position requires attention to detail, organization and is predominantly computer/office work. The Operations Coordinator works in partnership with the Travel Designers and product contracting team to monitor quality.

Responsibilities & Qualifications

As the Operations Coordinator / Quality Assurance, your responsibilities include:

* Coordination of reservation confirmations
* Final review and quality control checks
* Monitor quality control reporting to ensure expedient process
* Maintain effective relationships with supplier partners
* Checking and loading supplier rates, policies, promotions and schedules
* Room block management including release dates, blackouts, and managing inventory
* Problem solving rate and block discrepancies
* Proofing existing and new programs, rates, and tariffs

Preferred Qualifications

To excel in this role, you should possess the following qualifications and attributes:

* Exceptional Organizational Skills: Demonstrated ability to effectively organize and prioritize tasks with meticulous attention to detail.
* Strong Communication Skills: Excellent written and verbal communication skills to effectively convey information and collaborate with team members, clients, and suppliers.
* Proficiency with Excel: Advanced proficiency in Microsoft Excel to analyze data, create reports, and streamline processes.
* Proactive and Solution-Oriented Mindset: Ability to anticipate challenges, identify solutions, and adapt to changing priorities in a fast-paced environment.
* Team Player: Capable of working collaboratively with team members and independently when necessary to achieve common goals.
* In-depth Knowledge of Canada and Alaska: Familiarity with popular tourist destinations, activities, and cultural nuances in Canada and Alaska is preferred.
* Background in Tourism Management or Related Field: Previous experience or education in tourism management, hospitality, or a related field is advantageous.
* Passion for Travel: Genuine enthusiasm for travel and a commitment to creating exceptional travel experiences for clients.

If this sounds like the role for you, we look forward to receiving your application!

60-65,000

Other Perks/Benefits

Employee Benefits:As a valued team member, you’ll enjoy a comprehensive benefits package designed to support well-being and job satisfaction, including:* Competitive Salary: Competitive pay with opportunities for performance-based bonuses.* Generous Vacation: Ample paid time off to recharge and explore.* Health & Wellness: Comprehensive medical, dental, and travel insurance.* Recognition Program: A culture of gratitude celebrating team achievements.* Professional Development: Ongoing training to advance your skills and career.* Travel Perks: Exclusive travel discounts and firsthand product experiences.* Dynamic Work Environment: Join a passionate team creating memorable journeys.Diversity and Inclusion at Discover Holidays:We are committed to an inclusive workplace that values diversity, fostering a culture of respect for all backgrounds and perspectives. Our dedication to diversity enriches our team and the travel experiences we create.Apply Today!If you’re passionate about travel, detail-oriented, and thrive in a dynamic environment, we’d love to hear from you. Submit your resume and letter of interest to [e-mail]. Start your journey with Discover Holidays and help craft extraordinary travel experiences!

Job Application Process

Submit your resume and cover letter to [e-mail]