Operations Coordinator

Whistler Platinum Reservations Ltd.; Whistler; On-site; CAD 36,000 - 39,000; Full time

Benefits offered by this job

Ski pass

Lifestyle spending allowance

Extended health benefits

Regular staff events

Flexible scheduling

Discounts on local experiences

Job summary

Whistler Platinum Reservations Ltd. seeks an Operations Coordinator to keep day-to-day operations running smoothly in Whistler, BC. The role involves coordinating housekeeping, maintenance, and guest services while ensuring properties are guest-ready and issues are resolved.

The position is full-time/year-round, with a balanced mix of in-office coordination and field support, offering competitive CAD wages and benefits such as health coverage and staff events. Relocation to Whistler is expected.

Qualifications

• Experience in an administrative, coordination, guest services, or operations role.
• Strong organization and attention to detail; ability to juggle priorities.
• Clear, professional written and verbal communication.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Solutions-focused with ownership of tasks.
• Collaborative style across fast-paced teams.
• Authorized to work in Canada; relocation to Whistler.
• Living in or relocating to Whistler before start date.

Responsibilities

• Be the link between the office and properties to ensure readiness and issue resolution.
• Coordinate housekeeping, inspections, maintenance, and contractors.
• Prepare daily reports on property readiness and open work orders.
• Monitor inventory of amenities and supplies; coordinate reorders.
• Keep property records and systems accurate and up to date.
• Serve as a key contact for internal/external inquiries; align priorities.
• Support seasonal initiatives and operational projects.
• Inspect homes to verify guest-readiness and report issues.
• Make deliveries to properties for guests and staff.
• Respond to guest inquiries by phone, email, and messages; coordinate with teams.

Skills

Organizational skills

Written & verbal communication

MS Office (Word, Excel, Outlook)

Proactive problem solving

Collaborative cross-team work

Work authorization in Canada

Whistler residency/relocation

Tools

Microsoft Office

Job description

Property Services Full Time Whistler, BC $26 - $28.85 CAD per hour

Full-Time or Part-time, Year-Round | $26.00–$28.85 per hour

Since 2000, Whistler Platinum has cared for some of Whistler’s most exceptional homes and the guests who stay in them. Our focus is simple: thoughtful service, elevated standards, and attention to every detail.

We’re looking for a highly organized, proactive Operations Coordinator to keep our day-to-day operations running smoothly. If you enjoy variety, solve problems before they grow, and take pride in being the person everyone relies on, this role is for you.

About the Role, Benefits & Perks

• Full-time, year-round position based in Whistler.
• Competitive wage $26.50–$28.50 per hour.
• A varied week: 2–3 days in the office coordinating operations, with the rest spent supporting our Property Services or Guest Services teams, based on business needs and your interests.
• Ski pass or annual lifestyle spending allowance for recreational activities.
• Extended health benefits (after 12 months).
• Regular staff events and socials.
• Flexible scheduling to enjoy the Whistler lifestyle.
• Discounts on local experiences and activities.

What You’ll Do

You’ll be the link between our office and our homes, making sure every property is ready, every issue is followed through, and every team knows what’s next.

Operations Coordination

• Support the Operations Manager and field teams with daily coordination and administration.
• Schedule housekeeping, inspections, maintenance, and contractor work.
• Track maintenance issues, incidents, and property requests through to resolution.
• Prepare daily reports on property readiness and outstanding work orders.
• Monitor inventory of guest amenities, supplies, and maintenance stock, and coordinate reorders.
• Keep property records, documentation, and systems accurate and up to date.
• Act as a key point of contact for internal and external inquiries, keeping departments aligned on priorities.
• Support seasonal initiatives and operational projects.

In the Field

• Inspect homes to confirm they’re guest-ready, report maintenance issues, and complete light housekeeping touch-ups.
• Make deliveries to properties for guests, owners, inspectors, and housekeeping teams.

Guest Communications

• Respond to in-house guests by phone, email, and messaging, following requests and service issues through to resolution.
• Coordinate with Housekeeping, Maintenance, and Property Services to action guest needs.
• Keep guest profiles and communication logs accurate in our property management system.
• Represent Whistler Platinum’s luxury standard in every interaction.

What We’re Looking For

Required

• Experience in an administrative, coordination, guest services, or operations role.
• Strong organization and attention to detail, with the ability to juggle multiple priorities.
• Clear, professional written and verbal communication.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• A proactive, solutions-focused approach and a habit of owning tasks through to completion.
• A collaborative style that builds strong relationships across teams in a fast-paced environment.
• Legal authorization to work in Canada (we are unable to assist with work permits).
• Living in, or relocating to, Whistler before your start date.

Nice to Have

• Hospitality or vacation rental experience.
• Experience with property management or operations platforms.
• Familiarity with Whistler.

What Success Looks Like

Success in this role is quiet but unmistakable. Homes are ready before guests arrive, work orders don’t slip through the cracks, and the field team starts each day knowing exactly where they need to be. Guests feel looked after because their requests are handled quickly and seen through, and colleagues across Property Services, Guest Services, and Maintenance come to rely on you as the person who knows what’s happening and makes sure it gets done. Over time, you’ll know our homes, standards, and systems inside out, and you’ll help raise them.