Operations Coordinator

Intelcom | Dragonfly; Truro; On-site; CAD 29,000 - 30,000; Full time

Job summary

Intelcom | Dragonfly is seeking a hands-on warehouse associate to support unloading trailers, verify freight against manifests, and sort packages in a fast-paced environment. You will scan and process shipments, assist with shipping, receiving, and inventory tasks, and maintain accurate records.

The role requires adherence to Health & Safety protocols, the ability to mentor new staff, and strong teamwork and problem-solving skills.

Qualifications

• Candidate can handle fast-paced warehouse tasks with accuracy.
• Adherence to Health & Safety protocols is required.
• Ability to train and mentor new employees and support team.
• Good communication and problem-solving skills are essential.

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including returns and defective items.
• Support shipping, receiving, dispatching, and inventory management.
• Maintain warehouse systems and ensure operational efficiency.

Skills

Attention to detail

Safety awareness

Teamwork

Customer service

Job description

Intelcom | DragonflyWith more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology .Your Role: At the Heart of the ChainSalary Range$21.15 - $22.98.Core Duties:Assist in unloading trailers and verify freight against manifestsScan, sort, and process packages, including defective items and returnsConduct van audits and support sorting operationsSupport and assist shipping, receiving, dispatching, and inventory managementSupport and maintenance warehouse systems and ensure operational efficiency.Process returns and complete required documentation in accordance with SOPsHandle customer pickups and (front desk assistance to customer)Resolve delivery issues by following SOPs and coordinating with relevant teamsEscalate special cases to management when neededPrint labels and prepare required documentationProcess broker returns and return-to-clients shipmentsPrepare daily reports and maintain accurate recordsPerform data entry tasks as needed.Train and mentor new employeesCollaborate with Operations teams to uphold quality standardsComplete supervisor-assigned tasks as requiredMaintain a clean, organized and hazard-free work environmentComply with all Health & Safety protocolsProvide support for clients and IDCsRespond to customer inquiries via phone and emailProcess customer service email requestsOther duties as assignedWork Environment: Fast-paced warehouse setting with shift-based schedules.Hours: Friday to Monday morningWhy Join Intelcom | Dragonfly?Short- and medium-term growth opportunitiesComprehensive group insuranceGroup RRSP programEmployee Assistance Program…This position has been opened to address a genuine organizational need within the company.At Intelcom | Dragonfly , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.See you soon!Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.