Operations Coordinator

Intelcom; Prince George; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive group insurance

Group RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly is a leading last-mile logistics provider in Canada with a fast-paced warehouse environment. This role involves assisting with unloading trailers, scanning and sorting packages, and supporting dispatch, receiving, and inventory management to ensure efficient operations.

You will follow SOPs, handle returns, and maintain accurate records. The position offers shift-based hours, opportunities for mentorship of new staff, and a path to grow within a dynamic logistics team.

Qualifications

• Experience operating in a fast-paced warehouse environment is preferred.
• Ability to follow SOPs and safety protocols.
• Strong attention to detail and accuracy in data entry.

Responsibilities

• Assist in unloading trailers and verify freight against manifests.
• Scan, sort, and process packages, including returns and defective items.
• Support shipping, receiving, dispatching and inventory management processes.
• Maintain clean, organized work areas and comply with safety protocols.
• Respond to customer inquiries by phone or email and document interactions.

Skills

Inventory management

Customer service

Data entry

Team mentorship

Tools

Warehouse systems

Job description

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role

Salary Range .

Core Duties

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Support and maintenance warehouse systems and ensure operational efficiency.
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and (front desk assistance to customer)
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Escalate special cases to management when needed
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed.
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Work Environment: Fast-paced warehouse setting with shift-based schedules.

Why Join Intelcom | Dragonfly?

• Short- and medium-term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program...

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together.

We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Two Brands, One Company

As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we're Dragonfly.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.