Operations Coordinator

TTC (Toronto Transit Commission); Toronto; Hybrid; CAD 116,000 - 145,000; Full time

Job summary

The Toronto Transit Commission (TTC) is seeking an Operations Coordinator to drive operational excellence within the Infrastructure Group. The role focuses on developing and managing project plans to support business continuity, efficiency, and budget adherence.

The incumbent will lead KPI development, coordinate department work plans, and oversee process improvements, ensuring timely, on-budget project delivery aligned with TTC priorities.

Qualifications

• Post-secondary degree or equivalent combination of education and experience.
• PMP certification is an asset.
• Accounting designation is an asset.
• Experience in a transit operating environment is an asset.
• Knowledge of business administration, policies and procedures.

Responsibilities

• Drive operational excellence and continuous improvement initiatives across Infrastructure Group.
• Develop, implement, and manage project plans for business continuity and efficiency.
• Lead KPI development and alignment of work plans with organizational priorities.
• Monitor budgets, timelines, and financial variances; provide recommendations to management.

Skills

Analytical skills

Communication

Documentation

Research

Education

Post-secondary diploma or university degree (Engineering, Accounting, Business Admin)

Tools

MS Office

ERP/Finance tools

Job description

Career Opportunities: Operations Coordinator (13674)

Requisition ID: 13674
Number of Vacancies: 1
Department: Track & Structures (20001107) - Procedures & Control (30000447)
Salary Information: $115,570.00 - $144,526.20
Pay Scale Group: 10SA
Employment Type: Regular (Hybrid)
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On : October 1, 2026
Last Day to Apply: October 8, 2026
Reports to: Manager, Procedures and Controls

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Join our Infrastructure & Engineering team and help drive strategic projects, operational excellence, financial stewardship, safety, and continuous improvement initiatives that support the delivery of critical transit services across the organization.

What You Will Do

You will play a key role in driving operational excellence and continuous improvement initiatives across the Infrastructure Group. This position is responsible for developing, implementing, and managing project plans that support business continuity, operational efficiency, and departmental objectives while ensuring projects are delivered on time and within budget.

The position will lead the development and maintenance of key performance indicators (KPIs) for the Infrastructure Group and support the coordination of departmental work plans to ensure alignment with organizational priorities. The incumbent will oversee updates, process enhancements, and new developments to promote consistency and effectiveness across the department and group.

You will also lead the development, implementation, and evaluation of processes, procedures, and continuous improvement programs, providing strategic direction and support to project teams. They will monitor project goals, timelines, and budgets, evaluate the effectiveness of initiatives and facility improvement programs, and provide independent analysis, recommendations, and guidance to support informed decision-making and corrective actions.

This role is accountable for developing and managing departmental budgets, monitoring expenditures, analyzing financial variances, and ensuring adherence to budget constraints. The successful candidate will assess workforce planning requirements, identify financial impacts and resource constraints, and collaborate with management and external stakeholders to address issues affecting organizational performance. Responsibilities also include preparing and overseeing integrated cost and schedule forecasts, managing contingency drawdowns, and providing expert guidance to senior management on financial and budgetary matters.

The role also supports audit and compliance activities, including audit planning, analysis, corrective action monitoring, implementation, and effectiveness reviews. The incumbent will prepare reports, written analyses, and audit dashboards, communicate findings to stakeholders, and maintain all aspects of program data collection, retention, and documentation to support regulatory and organizational requirements.

As a TTC employee you are responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer. You will also be participating in the TTC Customer Service Ambassador Program.

What Skills Do You Bring?

• Apply analytical skills
• Communicate in a variety of mediums
• Create, document, and manage information and records
• Gather information and conduct research
• Understand and apply administrative policies, processes, and procedures
• Use office technology, software and applications

What Qualifications Do You Bring?

• You have completed a post-secondary college diploma or university degree in a related discipline (Engineering, Accounting, Business Administration) or combination of education, training and experience deemed equivalent.
• Project Management Professional (PMP) certification is an asset.
• Completion of a recognized accounting designation is an asset.
• Experience in a transit operating environment is an asset.
• You have extensive knowledge of business administration practices combined with knowledge of relevant policies, procedures and rules;
• You have knowledge of transit operations and experience managing complex, multi-stakeholder projects;
• You possess strong knowledge of research methods and techniques combined with an aptitude for developing project plans, proposals and action plans;
• Sound judgement; strong leadership, management, and decision making skills; well-developed technical, analytical and problem solving skills;
• Experience leading projects independently and communicating project plans and results to stakeholders;
• Excellent administrative, investigative, analytical and problem solving abilities;
• Superior verbal/written communication skills, strong interpersonal, presentation and report writing skills;
• Experience handling multiple projects and making evidence based business decisions in a timely manner;
• Experience coordinating complex, multi-faceted issues/tasks in a challenging environment;
• Knowledge of emergency preparedness and continuity of operations planning;
• Possession of a valid, non-probationary, Province of Ontario class “G” driver’s licence to commute to TTC sites and meetings not accessible by transit.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.